BakerRipley
Description
As a member of the Information Technology team, you will join an incredibly talented and hardworking Information Technology department dedicated to implementing and supporting the use of technology to advance BakerRipley’s impact in the Houston region.
Installs, configures, and troubleshoots networked and standalone PCs. Installs and configures peripheral devices such as network printers and scanners as well as devices in a standalone environment. Provide Baker Ripley staff and users with hardware and software technical support. Document all issues and resolutions in ticket tracking system.
Core Duties And Responsibilities
Maintain quality customer service and communication by following departmental standards
Performs troubleshooting to isolate, diagnose, and correct hardware or software problems
Installs and configures network printing and directory structures
Sets user rights and security on file servers
Installs client applications and updates on client PCs
Provide all staff and users of Baker Ripley resources with network connectivity, hardware, and software required
Provide technical support on provided client hardware and software
Responds to the needs and questions of users or the Agency concerning their access of resources on the network
Enters help desk tickets and answers calls to help desk
Monitors their own help desk ticket resolution times and communicates resolutions and statuses back to customers
Maintain complete inventory of all IT assets that are assigned to or used by Baker Ripley staff
Enforce Agency IT policies
Management retains the discretion to add or change the duties of the position at any time
Qualifications 2 – 4 years related experience and/or training or certifications
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries Non-profit Organizations
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Installs, configures, and troubleshoots networked and standalone PCs. Installs and configures peripheral devices such as network printers and scanners as well as devices in a standalone environment. Provide Baker Ripley staff and users with hardware and software technical support. Document all issues and resolutions in ticket tracking system.
Core Duties And Responsibilities
Maintain quality customer service and communication by following departmental standards
Performs troubleshooting to isolate, diagnose, and correct hardware or software problems
Installs and configures network printing and directory structures
Sets user rights and security on file servers
Installs client applications and updates on client PCs
Provide all staff and users of Baker Ripley resources with network connectivity, hardware, and software required
Provide technical support on provided client hardware and software
Responds to the needs and questions of users or the Agency concerning their access of resources on the network
Enters help desk tickets and answers calls to help desk
Monitors their own help desk ticket resolution times and communicates resolutions and statuses back to customers
Maintain complete inventory of all IT assets that are assigned to or used by Baker Ripley staff
Enforce Agency IT policies
Management retains the discretion to add or change the duties of the position at any time
Qualifications 2 – 4 years related experience and/or training or certifications
Seniority level Entry level
Employment type Full-time
Job function Information Technology
Industries Non-profit Organizations
Referrals increase your chances of interviewing at BakerRipley by 2x
Get notified about new Desktop Support Specialist jobs in Houston, TX.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr