BakerRipley
Desktop Support Specialist- (Onsite- not Remote)
BakerRipley, Houston, Texas, United States, 77246
Desktop Support Specialist – Onsite (Not Remote)
Join to apply for the
Desktop Support Specialist – Onsite (Not Remote)
role at
BakerRipley
as a member of the Information Technology team. This talented and hardworking department is dedicated to implementing and supporting technology that advances BakerRipley’s impact in the Houston region.
As a Desktop Support Specialist, you will install, configure, and troubleshoot networked and standalone PCs; install peripheral devices such as printers, scanners, and network printers; provide hardware and software technical support to staff and users; document all issues and resolutions in the ticket tracking system; and maintain complete inventory of IT assets. You will also enforce agency IT policies and ensure help‑desk tickets are resolved within approved timeframes.
Responsibilities
Maintain quality customer service and communication by following departmental standards.
Perform troubleshooting to isolate, diagnose, and correct hardware or software problems.
Install and configure network printing and directory structures.
Set user rights and security on file servers.
Install client applications and updates on client PCs.
Provide all staff and users with network connectivity, hardware, and software support.
Respond to users’ needs and questions regarding access to network resources.
Enter help desk tickets and answer help desk calls.
Monitor help desk ticket resolution times and communicate resolutions and statuses to customers.
Maintain complete inventory of all IT assets assigned to or used by BakerRipley staff.
Enforce agency IT policies.
Adapt to changes in duties as directed by management.
Qualifications
Required Education:
Technical or related training in Information Technology.
Preferred Education:
Bachelor’s degree or better in Information Technology or a related field.
Required Experience:
2 – 4 years of related experience and/or training or certifications.
Preferred Experience:
Additional experience in desktop support, network troubleshooting, or asset management.
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Referrals increase your chances of interviewing at BakerRipley by 2x.
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Desktop Support Specialist – Onsite (Not Remote)
role at
BakerRipley
as a member of the Information Technology team. This talented and hardworking department is dedicated to implementing and supporting technology that advances BakerRipley’s impact in the Houston region.
As a Desktop Support Specialist, you will install, configure, and troubleshoot networked and standalone PCs; install peripheral devices such as printers, scanners, and network printers; provide hardware and software technical support to staff and users; document all issues and resolutions in the ticket tracking system; and maintain complete inventory of IT assets. You will also enforce agency IT policies and ensure help‑desk tickets are resolved within approved timeframes.
Responsibilities
Maintain quality customer service and communication by following departmental standards.
Perform troubleshooting to isolate, diagnose, and correct hardware or software problems.
Install and configure network printing and directory structures.
Set user rights and security on file servers.
Install client applications and updates on client PCs.
Provide all staff and users with network connectivity, hardware, and software support.
Respond to users’ needs and questions regarding access to network resources.
Enter help desk tickets and answer help desk calls.
Monitor help desk ticket resolution times and communicate resolutions and statuses to customers.
Maintain complete inventory of all IT assets assigned to or used by BakerRipley staff.
Enforce agency IT policies.
Adapt to changes in duties as directed by management.
Qualifications
Required Education:
Technical or related training in Information Technology.
Preferred Education:
Bachelor’s degree or better in Information Technology or a related field.
Required Experience:
2 – 4 years of related experience and/or training or certifications.
Preferred Experience:
Additional experience in desktop support, network troubleshooting, or asset management.
Equal Opportunity Employer Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Referrals increase your chances of interviewing at BakerRipley by 2x.
#J-18808-Ljbffr