City of Ottawa, Kansas
The City of Ottawa, Kansas is recruiting for an Utility Services Coordinator. This position provides quality customer care through utility account setup, changes, and payment acceptance. This position generates utility service orders and problem resolution through coordination and communication with customers and city staff.
Essential Job Functions:
Utility Customer Service: Manage utility customer accounts with requests for services, account changes, and service termination. Answer customer questions related to utility billing (amount due, usage/consumption, payments), research discrepancies, and work with related staff to resolve
Generate service interruption list, review for payments received and generate service orders for disconnection
Hear and consider customer payment arrangements requests for accounts on the service interruption list
Manage and add installment payments to include winter assistance on utility customer accounts
Accept and accurately post utility payments to customer accounts
Coordinate processing of service orders with Service Technician, Community Development, Meter Readers, and Warehouse Staff
Work with internal and external customers by phone, email, and in person.
Bad Debt and Collections:
Manages and reconcile new and existing bad debt accounts
Understand and communicate the bad debt and collection process to customers
Receipt collections disbursements from State Setoff.
Financial Services:
Balancing daily receipts and prepare bank deposits
Post general ledger and accounts receivable receipts
Post payments received from Ottawa Memorial Auditorium and various other departments
Ancillary Job Functions:
Cross Training:
Ability to back up and perform duties within the department, including but not limited to:
Auditing of Utility Accounts
Other:
Special projects
Maintain calendar and procedures manual
Assists other departments and perform other related duties as assigned
Education and Experience:
(Combination of education, training, and experience will be considered) High school diploma or equivalent required; associate degree preferred Minimum two years of related computer/software experience; four years preferred Must maintain a valid driver’s license Knowledge, Skills, and Abilities:
(not all inclusive) Excellent attention to detail Understand billed fees for each utility including electric, water, wastewater, and stormwater Organize/prioritize work, as well as concentrate on multiple tasks concurrently Work under general supervision and make responsible decisions Use good judgment, think quickly and rationally in difficult or stressful situations Establish and maintain effective relationships with employees, City Officials, business entities, and the general public Understanding of basic accounting principles Ability to verify and correct work produced by others Produce accurate results under tight deadlines Strong verbal and written communications skills Ability to communicate clearly with software support personnel Knowledge and experience with computer operating systems and computer hardware Basic knowledge of accounting software and Microsoft Office Suite Work Environment: Exposure to moderate noise levels and other general office conditions Physical Abilities:
(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions) Must be able to sit for extended periods of time Must be able to have repetitive wrist/hand/finger movement and manual dexterity Must have precise hand-eye coordination, clarity of vision, three-dimensional vision, and ability to identify/distinguish colors Must be able to lift up to 25 pounds Must be able to drive Regular attendance is a necessary and essential function Range:
$19.35 to $21.28 The City of Ottawa is an Equal Employment Opportunity Employer.
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(Combination of education, training, and experience will be considered) High school diploma or equivalent required; associate degree preferred Minimum two years of related computer/software experience; four years preferred Must maintain a valid driver’s license Knowledge, Skills, and Abilities:
(not all inclusive) Excellent attention to detail Understand billed fees for each utility including electric, water, wastewater, and stormwater Organize/prioritize work, as well as concentrate on multiple tasks concurrently Work under general supervision and make responsible decisions Use good judgment, think quickly and rationally in difficult or stressful situations Establish and maintain effective relationships with employees, City Officials, business entities, and the general public Understanding of basic accounting principles Ability to verify and correct work produced by others Produce accurate results under tight deadlines Strong verbal and written communications skills Ability to communicate clearly with software support personnel Knowledge and experience with computer operating systems and computer hardware Basic knowledge of accounting software and Microsoft Office Suite Work Environment: Exposure to moderate noise levels and other general office conditions Physical Abilities:
(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions) Must be able to sit for extended periods of time Must be able to have repetitive wrist/hand/finger movement and manual dexterity Must have precise hand-eye coordination, clarity of vision, three-dimensional vision, and ability to identify/distinguish colors Must be able to lift up to 25 pounds Must be able to drive Regular attendance is a necessary and essential function Range:
$19.35 to $21.28 The City of Ottawa is an Equal Employment Opportunity Employer.
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