Texas Department of Transportation
Overview
Performs informational and communications work involving the collection of information to develop, create, and produce content and materials for release to various communications media on behalf of the Information Technology division. Develops and disseminates internal and external division communications. Reports to the Business Engagement and Communications Branch Manager. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor. Essential Duties
Drives efforts to reach out to appropriate stakeholders to help define and clarify business requirements, operational needs, informational needs, etc. Develops and implements customer engagement programs/activities to increase customer satisfaction based on analysis of customer data obtained through surveys, metrics, focus groups, one-on-one interviews, etc. Develops robust communications plans to support informational needs of end users. Provides assistance on various customer-facing issues as requested. Provides guidance/direction/support as needed for IT initiatives and collective activities such as outreach events, IT University training, staff onboarding. Serves as IT backup for Change Advisory Board (CAB) communications, ensuring that the communications piece of the CAB process is properly followed to ensure successful end user communication. Verifies communications are properly vetted, routed and approved through ITD leadership. Develops solutions to organizational issues and concerns, create and drive organizational change strategies and plans, and/or conduct training for their implementation. Oversees stakeholder activities and programs that lead to robust end-user adoption of IT business systems and applications and high customer satisfaction. Serves as an advisor for change management and communications activities associated with IT. Minimum Qualifications
Education:
Bachelor's Degree in Communications, Public Relations, Business or related discipline. Relevant experience may be substituted for education on a year per year basis. Substitutions for Minimum Qualifications Experience:
No experience required. (Experience can be satisfied by full time or prorated part time equivalent). Licenses and Certifications:
Valid driver’s license. This position requires driving a state vehicle. Preferred Qualifications
Prosci Certified Change Practitioner Competencies
Communicate effectively Methods and equipment used in information systems support and maintenance Developing IT strategies based on business goals and objectives Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals Monitoring and evaluating progress on work assignments, customer commitments, processes etc., to ensure timely and successful completion of assigned task Analyzing issues, facts and available information to develop logical solutions; researching inconsistencies of facts or data; drawing correct inferences from information and making recommendations that support business decisions Maintaining effective working relationships with others Leading, assigning, reviewing and monitoring the work of others Communicating technical information effectively and negotiating requests to align with the goals of TxDOT Analytical and critical thinking Collaborating and cooperating with others to build effective working relationships with internal and external members to accomplish organizational goals Physical Requirements and Working Conditions
Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs Repetitive Motion-substantial movements of the wrists, hands, and/or fingers Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools Standing-prolonged periods of time Conditions of Employment
Please read the Standard Conditions of Employment (TxDOT) for all positions. To be selected for and continue employment in this position, the selected incumbent must maintain the security or integrity of the agency’s critical infrastructure and will be subject to regular assessments of criminal history and/or reviewed for connections to foreign adversaries. Position Information
Are you passionate about communications and enabling change for a large agency? Join the Texas Department of Transportation as an Information Specialist! In this dynamic role, you will be at the forefront of our communications efforts, coordinating, evaluating, and conducting research, writing, editing, and producing a variety of informational materials for the Information Technology Division (ITD). Be part of a team that values innovation and creativity. Make a meaningful impact on the Texas Department of Transportation\u2019s communications efforts. Enjoy a collaborative and supportive work environment. Take advantage of opportunities for professional growth and development. If you are ready to take on this exciting challenge and contribute to the success of the Texas Department of Transportation, we encourage you to apply! Benefits And Perks
At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including: Retirement Plans Alternative and/or Flexible Work Schedules Paid Leave and Holidays Health Premiums paid at 100% for Full-Time Employees On-the-Job Training Tuition Assistance Program Holistic Wellness Program with Leave Incentives Career Development and Advancement Opportunities Family-Friendly Policies and Programs The Texas Department of Transportation is an Equal Opportunity Employer. If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Act of 1990. Job details and additional postings may be available on the agency website.
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Performs informational and communications work involving the collection of information to develop, create, and produce content and materials for release to various communications media on behalf of the Information Technology division. Develops and disseminates internal and external division communications. Reports to the Business Engagement and Communications Branch Manager. Employees at this level perform work independently on assignments; however, all unusual issues are referred to the supervisor. Essential Duties
Drives efforts to reach out to appropriate stakeholders to help define and clarify business requirements, operational needs, informational needs, etc. Develops and implements customer engagement programs/activities to increase customer satisfaction based on analysis of customer data obtained through surveys, metrics, focus groups, one-on-one interviews, etc. Develops robust communications plans to support informational needs of end users. Provides assistance on various customer-facing issues as requested. Provides guidance/direction/support as needed for IT initiatives and collective activities such as outreach events, IT University training, staff onboarding. Serves as IT backup for Change Advisory Board (CAB) communications, ensuring that the communications piece of the CAB process is properly followed to ensure successful end user communication. Verifies communications are properly vetted, routed and approved through ITD leadership. Develops solutions to organizational issues and concerns, create and drive organizational change strategies and plans, and/or conduct training for their implementation. Oversees stakeholder activities and programs that lead to robust end-user adoption of IT business systems and applications and high customer satisfaction. Serves as an advisor for change management and communications activities associated with IT. Minimum Qualifications
Education:
Bachelor's Degree in Communications, Public Relations, Business or related discipline. Relevant experience may be substituted for education on a year per year basis. Substitutions for Minimum Qualifications Experience:
No experience required. (Experience can be satisfied by full time or prorated part time equivalent). Licenses and Certifications:
Valid driver’s license. This position requires driving a state vehicle. Preferred Qualifications
Prosci Certified Change Practitioner Competencies
Communicate effectively Methods and equipment used in information systems support and maintenance Developing IT strategies based on business goals and objectives Exercises logic and reasoning to define problems, establish facts and draw valid conclusions; makes decisions that support business objectives and goals Monitoring and evaluating progress on work assignments, customer commitments, processes etc., to ensure timely and successful completion of assigned task Analyzing issues, facts and available information to develop logical solutions; researching inconsistencies of facts or data; drawing correct inferences from information and making recommendations that support business decisions Maintaining effective working relationships with others Leading, assigning, reviewing and monitoring the work of others Communicating technical information effectively and negotiating requests to align with the goals of TxDOT Analytical and critical thinking Collaborating and cooperating with others to build effective working relationships with internal and external members to accomplish organizational goals Physical Requirements and Working Conditions
Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading Light work: Lift up to 20 lbs at a time and frequently lift or carry objects up to 10 lbs Repetitive Motion-substantial movements of the wrists, hands, and/or fingers Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools Standing-prolonged periods of time Conditions of Employment
Please read the Standard Conditions of Employment (TxDOT) for all positions. To be selected for and continue employment in this position, the selected incumbent must maintain the security or integrity of the agency’s critical infrastructure and will be subject to regular assessments of criminal history and/or reviewed for connections to foreign adversaries. Position Information
Are you passionate about communications and enabling change for a large agency? Join the Texas Department of Transportation as an Information Specialist! In this dynamic role, you will be at the forefront of our communications efforts, coordinating, evaluating, and conducting research, writing, editing, and producing a variety of informational materials for the Information Technology Division (ITD). Be part of a team that values innovation and creativity. Make a meaningful impact on the Texas Department of Transportation\u2019s communications efforts. Enjoy a collaborative and supportive work environment. Take advantage of opportunities for professional growth and development. If you are ready to take on this exciting challenge and contribute to the success of the Texas Department of Transportation, we encourage you to apply! Benefits And Perks
At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including: Retirement Plans Alternative and/or Flexible Work Schedules Paid Leave and Holidays Health Premiums paid at 100% for Full-Time Employees On-the-Job Training Tuition Assistance Program Holistic Wellness Program with Leave Incentives Career Development and Advancement Opportunities Family-Friendly Policies and Programs The Texas Department of Transportation is an Equal Opportunity Employer. If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Act of 1990. Job details and additional postings may be available on the agency website.
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