Desktop Deployment Technician

Northwell Health is currently in the process of going live with a new Electronic Medical Records (EMR) system called Epic. They will be going live with their first wave of hospitals and ambulatory sites in November. They are also in the process of preparing for future go-live waves and installing and deploying hardware. For this phase of the project, this resource will provide frontline technical support for the deployment of iPhones used with Epic Rover. The technician will assist with staging, configuration, distribution, and end-user support during deployment events. Key Responsibilities: Stage and configure iPhones with required apps and settings. Assist with distribution and user setup at clinical sites. Provide on-site troubleshooting and user guidance. Support onboarding/offboarding of devices. Track and update device inventory during deployment. What's part of the scope: the phone is set up and imaged by the technician, labeled and checked into the system. Steps include signing in, connecting the device, logging into Office/Outlook, and adding an RFID sticker. These phones are shared devices to use with Epic Rover and do not leave the hospital. Additional Skills & Qualifications : Northwell Health has hospitals and ambulatory sites throughout Long Island, New York City/boroughs, Staten Island and Northern Westchester, so they need technicians that are able to travel to these sites using their own vehicle (mileage/tolls will be reimbursed according to the Northwell reimbursement policy). Candidates must also be flexible to work both during day and overnight shifts. Experience Level : Intermediate Level Pay And Benefits : The pay range for this position is $30.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type : This is a fully onsite position in New Hyde Park, NY. Application Deadline : This position is anticipated to close on Oct 17, 2025. Northwell Health is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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