Amazon Web Services (AWS)
Senior Observability Customer Success Specialist, AWS Specialist and Partner Org
Amazon Web Services (AWS), Bellevue, Washington, us, 98009
Senior Observability Customer Success Specialist, AWS Specialist and Partner Organization
AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries. As organizations increasingly rely on cloud-native applications and distributed systems, full-stack observability has become critical to collecting, correlating, aggregating, and analyzing telemetry in network, infrastructure, and applications in the cloud, hybrid, or on-premises environments to gain insights into the behavior, performance, and health of systems. This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. The Observability Customer Success Specialist role supports our customers' post launch journey around observability, including the forward-looking strategy for observability, technical design and implementation, adoption, and ensures we continue to provide value while increasing retention and expanding the customer's observability footprint on AWS. The team guides customers through the technical, operational, and organizational aspects of implementing successful observability practices across their cloud environment. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in observability solutions (both commercial as well as open source solutions) while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate will have enterprise experience with observability platforms, distributed systems monitoring, and modern DevOps practices. You will be passionate about helping customers achieve operational excellence through effective observability implementation. Today, AWS's observability services are critical for customers running modern applications at scale. The insights provided by AWS' full stack observability solutions help detect, investigate, and remediate problems faster, and coupled with AI and ML, proactively react, predict and prevent problems. This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' observability investments. Key Job Responsibilities: Implement observability solutions for customer environments Collaborate with customers to achieve their observability goals, from basic monitoring to advanced AIOps implementations Execute and optimize POCs in customer environments Implement comprehensive observability strategies across metrics, traces, and logs Configure and integrate AWS observability services with existing customer tools Apply technical expertise in observability practices, including distributed tracing implementation, metrics collection and analysis, log aggregation and analysis, alert management and incident response, application performance monitoring, and SLO/SLI definition and monitoring Provide feedback to AWS service teams on customer needs and technical requirements Document and share observability implementation patterns and best practices Required Technical Knowledge: Deep expertise with observability platforms and tools such as AWS native services (CloudWatch, CloudTrail, etc.), open-source solutions (Prometheus, Grafana, OpenTelemetry), and commercial solutions (Datadog, New Relic, Splunk, Dynatrace) Understanding of modern application architectures (microservices, containers, serverless) Experience with DevOps practices and tools Knowledge of SRE principles and practices Basic Qualifications: 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience Bachelor's degree in science, technology, engineering, math, business or equivalent Preferred Qualifications: PMP certification, or SCRUM/Agile, SAFe certification Experience implementing cloud services including migrations and modernization projects or similar Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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AWS is one of Amazon's fastest growing businesses, servicing millions of customers in more than 190 countries. As organizations increasingly rely on cloud-native applications and distributed systems, full-stack observability has become critical to collecting, correlating, aggregating, and analyzing telemetry in network, infrastructure, and applications in the cloud, hybrid, or on-premises environments to gain insights into the behavior, performance, and health of systems. This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. The Observability Customer Success Specialist role supports our customers' post launch journey around observability, including the forward-looking strategy for observability, technical design and implementation, adoption, and ensures we continue to provide value while increasing retention and expanding the customer's observability footprint on AWS. The team guides customers through the technical, operational, and organizational aspects of implementing successful observability practices across their cloud environment. In this role, you will engage and build relationships across relevant customer personas in our largest and most strategic enterprise customers. You will be technically credible in observability solutions (both commercial as well as open source solutions) while effectively shaping the customer journey and developing your team's capabilities. The ideal candidate will have enterprise experience with observability platforms, distributed systems monitoring, and modern DevOps practices. You will be passionate about helping customers achieve operational excellence through effective observability implementation. Today, AWS's observability services are critical for customers running modern applications at scale. The insights provided by AWS' full stack observability solutions help detect, investigate, and remediate problems faster, and coupled with AI and ML, proactively react, predict and prevent problems. This role will be deeply cross-functional and engage with AWS teams across sales, solutions architecture, and AWS services, working at the CxO level at customers to maximize customers' observability investments. Key Job Responsibilities: Implement observability solutions for customer environments Collaborate with customers to achieve their observability goals, from basic monitoring to advanced AIOps implementations Execute and optimize POCs in customer environments Implement comprehensive observability strategies across metrics, traces, and logs Configure and integrate AWS observability services with existing customer tools Apply technical expertise in observability practices, including distributed tracing implementation, metrics collection and analysis, log aggregation and analysis, alert management and incident response, application performance monitoring, and SLO/SLI definition and monitoring Provide feedback to AWS service teams on customer needs and technical requirements Document and share observability implementation patterns and best practices Required Technical Knowledge: Deep expertise with observability platforms and tools such as AWS native services (CloudWatch, CloudTrail, etc.), open-source solutions (Prometheus, Grafana, OpenTelemetry), and commercial solutions (Datadog, New Relic, Splunk, Dynatrace) Understanding of modern application architectures (microservices, containers, serverless) Experience with DevOps practices and tools Knowledge of SRE principles and practices Basic Qualifications: 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience Bachelor's degree in science, technology, engineering, math, business or equivalent Preferred Qualifications: PMP certification, or SCRUM/Agile, SAFe certification Experience implementing cloud services including migrations and modernization projects or similar Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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