Brilliant Earth
Retail Sales Associate - Dallas, TX. Our Retail Sales Associates / Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Retail Sales Associate you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. Curious about a day-in-the-life? Check out a day in the life of a Jewelry Consultant here!
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location.
What You’ll Do:
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have:
A passion for the customer and a drive to exceed goals. You strive to provide the best possible experience and meet sales targets.
Attention to detail and a love of process in a fast-moving work environment.
Excellent communication skills, clear and concise in person, via email, or by chat.
Strong collaboration and teamwork to transform the jewelry industry.
What We Offer
Career Growth: Regular 1-1s with your manager, various training opportunities, and an annual 360 review process.
Set Schedule: Consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team and a culture of collaboration and growth.
Lifestyle Spending Account for eligible wellness expenses.
Continued Education with company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts on our jewelry.
Sales Incentive Programs, including quarterly bonuses and additional rewards for top performers.
Mental Wellness Perks with access to counseling resources.
Giving Back and Volunteer Opportunities.
Medical, Dental, and Vision insurance with diverse plan options and employer contributions; insurance eligibility starts day after the second month.
401k match and other retirement benefits.
Paid Time Off and Parental Leave.
Disability and Life insurance (100% employer-paid).
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process includes a phone screen with the recruiting team, an online exercise exploring our website and common customer inquiries, and a video interview with a leader.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are a hard-working team that values collaboration, respect, and encouragement, with frequent team events and cross-departmental meetings. We are committed to Equal Employment Opportunities and comply with all applicable laws.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry
Retail Apparel and Fashion
Retail
Brilliant Earth recognizes the value of diversity and inclusion in our team. We are an equal opportunity employer and do not discriminate on any protected status.
#J-18808-Ljbffr
The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person at our Dallas, TX showroom location.
What You’ll Do:
Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product.
Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
Call customers to confirm showroom appointments and answer any pre-appointment questions.
Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance.
Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage tasks and communicate cross-functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What You Have:
A passion for the customer and a drive to exceed goals. You strive to provide the best possible experience and meet sales targets.
Attention to detail and a love of process in a fast-moving work environment.
Excellent communication skills, clear and concise in person, via email, or by chat.
Strong collaboration and teamwork to transform the jewelry industry.
What We Offer
Career Growth: Regular 1-1s with your manager, various training opportunities, and an annual 360 review process.
Set Schedule: Consistent weekly hours with 2 consecutive days off.
Diverse, mission-minded team and a culture of collaboration and growth.
Lifestyle Spending Account for eligible wellness expenses.
Continued Education with company-sponsored learning and tuition reimbursement for role-specific trainings.
Employee Discounts on our jewelry.
Sales Incentive Programs, including quarterly bonuses and additional rewards for top performers.
Mental Wellness Perks with access to counseling resources.
Giving Back and Volunteer Opportunities.
Medical, Dental, and Vision insurance with diverse plan options and employer contributions; insurance eligibility starts day after the second month.
401k match and other retirement benefits.
Paid Time Off and Parental Leave.
Disability and Life insurance (100% employer-paid).
Pre-Tax Commuter Benefits.
How to Apply & What to Expect Everyone at Brilliant Earth has a voice – we want to hear yours. If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.
You’ll receive an email when we’ve received your application, and can expect an update within a week of applying. If selected for an interview, the process includes a phone screen with the recruiting team, an online exercise exploring our website and common customer inquiries, and a video interview with a leader.
More About Us At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We are a hard-working team that values collaboration, respect, and encouragement, with frequent team events and cross-departmental meetings. We are committed to Equal Employment Opportunities and comply with all applicable laws.
If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to accommodations@brilliantearth.com.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail Luxury Goods and Jewelry
Retail Apparel and Fashion
Retail
Brilliant Earth recognizes the value of diversity and inclusion in our team. We are an equal opportunity employer and do not discriminate on any protected status.
#J-18808-Ljbffr