Brilliant Earth
Overview
San Diego, CA – Our Retail Sales Assistant provides an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our San Diego, CA showroom. The targeted salary budget for this position is $20/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include
Sales & Customer Service
Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. Guide customers to purchase, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product. Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance. Use our ERP system to manage tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Showroom Coordination & Maintenance
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines. Serve as the liaison for facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed. Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization. Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. What You Have
A passion for the customer and a drive to exceed goals. You go above and beyond to provide the best possible experience and enjoy challenging targets. Attention to detail and a knack for process in a fast-moving environment. Clear and concise communication, whether in person, by email, or via chat. Strong collaboration skills and a team-oriented mindset. Bonus Points if You Have
A bachelor’s degree or equivalent preferred Experience with an ERP or CRM system A passion for socially and environmentally responsible organizations and products What We Offer
Brilliant Earth focuses on the employee experience, offering an excellent training program and opportunities for career growth, along with a robust benefits package, including: Career Growth: regular 1-1s with your manager, training opportunities, and an annual 360 review process. Set Schedule: consistent weekly hours with 2 consecutive days off. Mission-minded team and inclusive culture with a focus on sustainability and transparency. Lifestyle Spending Account for eligible wellness expenses. Continued Education and tuition reimbursement for role-specific trainings. Employee Discounts on jewelry. Sales Incentive Programs and quarterly bonuses for meeting targets. Mental Wellness resources and 24/7 Employee Assistance program. Giving Back and volunteer opportunities. Medical, Dental, and Vision plans with options including a $0 monthly premium and employer HSA contributions. 401k match and paid Time Off (3 weeks in first year). Parental Leave and employer-paid disability and life insurance. Pre-Tax Commuter Benefits. How to Apply & What to Expect
You’ll receive an email after you apply and can expect an update within a week. The interview process includes a phone screen, an online exercise, and a video interview with a leader. EEO Notice:
Brilliant Earth is committed to equal employment opportunity and providing reasonable accommodations for applicants with disabilities. If you need assistance completing an application, please contact accommodations@brilliantearth.com. More About Us
Our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We value collaboration, respect, and ongoing development, and we celebrate diversity and inclusion across our team.
#J-18808-Ljbffr
San Diego, CA – Our Retail Sales Assistant provides an exceptional experience for every Brilliant Earth customer. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast-paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives. The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our San Diego, CA showroom. The targeted salary budget for this position is $20/hour. This compensation budget range may be adjusted at any time at the discretion of the company. Responsibilities May Include
Sales & Customer Service
Utilize sales strategies and forward-thinking problem-solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options. Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality. Guide customers to purchase, creating memorable and personalized experiences for each customer. Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets. Proactively respond to online customer inquiries and provide sales assistance through live chats, and phone calls while focusing on a luxury customer experience, reflective of our high-quality product. Develop and demonstrate product knowledge as it pertains to our diamonds, gemstones, and fine jewelry. Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries. Call customers to confirm showroom appointments and answer any pre-appointment questions. Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and sales performance. Use our ERP system to manage tasks and communicate cross-functionally. Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry. Showroom Coordination & Maintenance
Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines. Serve as the liaison for facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed. Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization. Enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security. Open and/or close the showroom and waiting area. What You Have
A passion for the customer and a drive to exceed goals. You go above and beyond to provide the best possible experience and enjoy challenging targets. Attention to detail and a knack for process in a fast-moving environment. Clear and concise communication, whether in person, by email, or via chat. Strong collaboration skills and a team-oriented mindset. Bonus Points if You Have
A bachelor’s degree or equivalent preferred Experience with an ERP or CRM system A passion for socially and environmentally responsible organizations and products What We Offer
Brilliant Earth focuses on the employee experience, offering an excellent training program and opportunities for career growth, along with a robust benefits package, including: Career Growth: regular 1-1s with your manager, training opportunities, and an annual 360 review process. Set Schedule: consistent weekly hours with 2 consecutive days off. Mission-minded team and inclusive culture with a focus on sustainability and transparency. Lifestyle Spending Account for eligible wellness expenses. Continued Education and tuition reimbursement for role-specific trainings. Employee Discounts on jewelry. Sales Incentive Programs and quarterly bonuses for meeting targets. Mental Wellness resources and 24/7 Employee Assistance program. Giving Back and volunteer opportunities. Medical, Dental, and Vision plans with options including a $0 monthly premium and employer HSA contributions. 401k match and paid Time Off (3 weeks in first year). Parental Leave and employer-paid disability and life insurance. Pre-Tax Commuter Benefits. How to Apply & What to Expect
You’ll receive an email after you apply and can expect an update within a week. The interview process includes a phone screen, an online exercise, and a video interview with a leader. EEO Notice:
Brilliant Earth is committed to equal employment opportunity and providing reasonable accommodations for applicants with disabilities. If you need assistance completing an application, please contact accommodations@brilliantearth.com. More About Us
Our mission is to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry. We value collaboration, respect, and ongoing development, and we celebrate diversity and inclusion across our team.
#J-18808-Ljbffr