Georgia Pacific
Overview
Location: Onsite in Martinsville, VA Schedule: Monday – Friday | 8 AM – 5 PM EST | flexibility based on customer demands Visa Sponsorship: This role is not eligible for visa sponsorship What You Will Do
Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed Track and reconcile order-related information, supporting light billing and payment tracking functions Monitor and track customer inventory levels and shipment status using Excel or other internal tools Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows Who You Are (Basic Qualifications)
2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure Strong communication skills and the ability to build relationships across departments and with customers Highly organized and detail-oriented, especially in managing data and account accuracy What Will Put You Ahead
Strong Excel skills (data entry, basic formulas, spreadsheet organization) Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS Previous experience managing customer accounts and collaborating with sales, shipping, or production Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment Our Benefits
Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf
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Location: Onsite in Martinsville, VA Schedule: Monday – Friday | 8 AM – 5 PM EST | flexibility based on customer demands Visa Sponsorship: This role is not eligible for visa sponsorship What You Will Do
Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed Track and reconcile order-related information, supporting light billing and payment tracking functions Monitor and track customer inventory levels and shipment status using Excel or other internal tools Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows Who You Are (Basic Qualifications)
2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service Demonstrated ability to handle multiple competing priorities with flexibility and calm under pressure Strong communication skills and the ability to build relationships across departments and with customers Highly organized and detail-oriented, especially in managing data and account accuracy What Will Put You Ahead
Strong Excel skills (data entry, basic formulas, spreadsheet organization) Familiarity with ERP systems such as Kiwi, Kiwi FFF, or PCS Previous experience managing customer accounts and collaborating with sales, shipping, or production Background in corrugated packaging, paper manufacturing, or a related industrial B2B environment Our Benefits
Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf
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