Veterinary Client Service Lead, DVSC

Overview

DVSC (Dallas Veterinary Surgical Center) is seeking a dedicated Veterinary Client Service Lead to join our North Dallas location. The role emphasizes team leadership, exceptional client service, and commitment to top-tier patient care in a dynamic, compassionate environment. DVSC has over 30 years of experience providing advanced diagnostics and surgical treatments for dogs and cats, including neurologic, orthopedic, soft tissue, and minimally invasive procedures. Our North Dallas location is expanding. If you value expertise, compassion, and innovation, we want to hear from you! Compensation & Schedule

$24-$28 hourly, based on experience 5x8 hour shifts per week (exact days/times TBD) About the Role

The Client Service Lead plays a vital role in delivering exceptional customer service by overseeing a team of client service representatives and technicians. This position ensures seamless operations and a positive client experience by effectively managing customer interactions and serving as a liaison between clients, doctors, and support staff. The Client Service Lead is committed to exceeding client expectations through professionalism, empathy, and continuous improvement of service delivery. By fostering a culture of respect and compassion, they actively seek opportunities to enhance the client experience and streamline processes. Essential Job Responsibilities

In addition to functioning as a Client Service Representative or Client Service Technician, the Client Service Lead's responsibilities will include the following: Operational Management:

Collaborate with the Surgical Operations Manager (SOM) to ensure efficient DVSC operations at each location. Oversee daily functions of Client Services employees , ensuring smooth workflows and optimal team performance. Manage Client Service staff schedules , ensuring adequate coverage, including PTO, call-outs, and other staffing adjustments. Provide hands-on support

when necessary to maintain seamless operations. Leadership & Performance Management

Conduct annual performance reviews

and provide ongoing feedback to Client Service staff. Work with other Client Service Leads

and the Hospital Director to develop and refine client service policies and workflows. Enforce all DVSC and Ethos policies

and procedures to maintain consistency and compliance. Lead Veterinary Receptionist Week

planning and execution to recognize and celebrate team contributions. Provide coaching and professional development opportunities

for Client Service employees. Collaborate with HR on performance issues , including disciplinary actions when necessary. Training & Client Relations

Oversee training and onboarding

of all new Client Service staff, ensuring a smooth transition into their roles. Address client service concerns

brought forth by DVMs and DVSC staff, ensuring prompt and professional resolution. Handle client complaints , escalating issues to the Hospital Director as needed. Mediates conflicts within the team

and administers appropriate disciplinary actions when required. Financial Responsibilities

Process client refund checks

accurately and efficiently. Manage and reconcile location credit card receipts

to ensure financial accuracy. Ensure End of Day closeout is posted by 9:00 AM

the following business day. Oversee open invoices

to ensure they are completed and closed by month-end. What We're Looking For

Exceptional First Impressions:

Outstanding communication and customer service skills that make clients and referring veterinarians feel valued and supported. Adaptability and Multitasking:

Ability to thrive in a fast-paced environment and navigate unexpected situations with ease. Customer Service Excellence:

A track record of building positive relationships and delivering an exceptional client experience. Flexibility and Team Orientation:

Willingness to collaborate and adapt to situations where protocols may not apply. Fluent English:

Speaking and reading fluency required; multilingual skills are a plus. Benefits Include

401(k) with matching Health, Dental, and Vision insurance Health Savings Account (HSA) / Flexible Spending Account (FSA) Life and Disability insurance PTO and Holidays Employee Assistance Program and Discounts (including Pet Discount) Professional development and tuition assistance Uniform stipend Join us at DVSC, where your expertise will be valued, your ideas heard, and your career nurtured in an environment dedicated to both excellence and compassion. Apply today to become a part of a team that’s committed to helping pets and the people who love them! For more information about our hospital, please visit https://dvsc.com Ethos Veterinary Health is a network of over 140 specialty and emergency hospitals across North America, focused on innovation and world-class medicine. Ethos brings together a community of more than 1,500 doctors providing care for nearly 2 million pets annually. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Keywords: Client Services, Client Service Representative, Receptionist, Veterinary Receptionist, Veterinary Client Service Representative

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