Inland Empire Health Plan
Temporary Behavioral Health Care Manager, Licensed: Crisis Queue (Remote)
Inland Empire Health Plan, Rancho Cucamonga, California, United States, 91739
Overview
This is a temporary role facilitated through a contracted agency and is not a direct employment opportunity with IEHP. The assignment length is up to six months, during which the candidate will provide support for IEHP. What you can expect
Under the direction of department leadership, this position focuses on a person-centered model of care that considers the Member’s medical, behavioral, and social needs. This role provides high-quality, effective care management to IEHP members ensuring coordinated continuous care. Care management includes outreach and engagement with members, engaging members in skilled therapeutic interactions to promote health behaviors, other behavioral health interventions within scope, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating the right care at the right time for the member. As a licensed clinician, this position provides clinical expertise, leadership, and oversight in a variety of ways within the department. The individual in this position is to utilize their clinical expertise to support and engage Members to promote positive health behaviors, assist with coordination of care, provide resource linkages, and collaborate with other team members within their care team, as well as external partners, to ensure a seamless transitions of care experience. This position is expected to model behavioral health principles of relationship-based care and to promote education and understanding of behavioral health and its importance in whole health to those within IEHP and in the community. Commitment to Quality
The IEHP Team is committed to incorporating IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation. Education & Requirements
Minimum of three (3) years of experience performing or facilitating Behavioral Health/Medical Social Work services Experience in motivational interviewing and/or other evidence-based communication strategies Experience working successfully within a team, and experience in developing and maintaining effective relationships with both clients and coworkers is mandatory Master’s degree in Social Work or related field from an accredited institution required Possession of an active, unrestricted, and unencumbered license in a Social Services related field issued by the California Board of Behavioral Sciences required (LCSW or LMFT preferred) Key Qualifications
Must have a valid California Driver's License Behavioral Health/Medical Social Work services experience in a health clinic psychiatric hospital, medical facility, or health care clinic strongly preferred Experience in clinical services, both mental health and substance use preferred Familiarity with providing Behavioral Health Care and discharge planning is required Knowledgeable and skilled in evidenced-based communication such as Motivational Interviewing, or similar empathy-based communication strategies Understanding of and sensitivity to multi-cultural communities Deep understanding and knowledge of mental health and substance use conditions, including both acute and chronic management Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both Must have knowledge of whole health and integrated principles and practices Bilingual (English/IEHP Threshold Language) – written and verbal is highly preferred Highly skilled in interpersonal communication, including conflict resolution Effective written and oral communication skills, as well as reasoning and problem-solving skills Skillful in informally and formally sharing expertise. Must have the resiliency to tolerate and adapt to a moderate level of change and development around new models of care and care management practices Proficient in the use of computer software including, but not limited to, Microsoft Word, Excel, PowerPoint Demonstrated proficiency with all electronic medical management systems (e.g., Cisco, MHK/Care Prominence, MediTrac, SuperSearch and Web Portal) is preferred Proven ability to: Sufficiently engage Members and providers on the phone as well as in person Work as a member of a team, executing job duties and making skillful decisions within one’s scope Establish and maintain a constructive relationship with diverse Members, Leadership, Team Members, external partners, and vendors Prioritize multiple tasks as well as identify and resolve problems Have effective time management and the ability to work in a fast-paced environment Be extremely organized with attention to detail and accuracy of work product Have timely turnaround of assignments expected To form cross-functional and interdepartmental relationships Start your journey towards a thriving future with IEHP and apply TODAY!
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This is a temporary role facilitated through a contracted agency and is not a direct employment opportunity with IEHP. The assignment length is up to six months, during which the candidate will provide support for IEHP. What you can expect
Under the direction of department leadership, this position focuses on a person-centered model of care that considers the Member’s medical, behavioral, and social needs. This role provides high-quality, effective care management to IEHP members ensuring coordinated continuous care. Care management includes outreach and engagement with members, engaging members in skilled therapeutic interactions to promote health behaviors, other behavioral health interventions within scope, coordination of care, resource linkages, working with other professionals and organizations in the community to ensure quality of care for members, seamless transitions of care, and facilitating the right care at the right time for the member. As a licensed clinician, this position provides clinical expertise, leadership, and oversight in a variety of ways within the department. The individual in this position is to utilize their clinical expertise to support and engage Members to promote positive health behaviors, assist with coordination of care, provide resource linkages, and collaborate with other team members within their care team, as well as external partners, to ensure a seamless transitions of care experience. This position is expected to model behavioral health principles of relationship-based care and to promote education and understanding of behavioral health and its importance in whole health to those within IEHP and in the community. Commitment to Quality
The IEHP Team is committed to incorporating IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation. Education & Requirements
Minimum of three (3) years of experience performing or facilitating Behavioral Health/Medical Social Work services Experience in motivational interviewing and/or other evidence-based communication strategies Experience working successfully within a team, and experience in developing and maintaining effective relationships with both clients and coworkers is mandatory Master’s degree in Social Work or related field from an accredited institution required Possession of an active, unrestricted, and unencumbered license in a Social Services related field issued by the California Board of Behavioral Sciences required (LCSW or LMFT preferred) Key Qualifications
Must have a valid California Driver's License Behavioral Health/Medical Social Work services experience in a health clinic psychiatric hospital, medical facility, or health care clinic strongly preferred Experience in clinical services, both mental health and substance use preferred Familiarity with providing Behavioral Health Care and discharge planning is required Knowledgeable and skilled in evidenced-based communication such as Motivational Interviewing, or similar empathy-based communication strategies Understanding of and sensitivity to multi-cultural communities Deep understanding and knowledge of mental health and substance use conditions, including both acute and chronic management Awareness of the impact of unmitigated bias and judgement on health; commitment to addressing both Must have knowledge of whole health and integrated principles and practices Bilingual (English/IEHP Threshold Language) – written and verbal is highly preferred Highly skilled in interpersonal communication, including conflict resolution Effective written and oral communication skills, as well as reasoning and problem-solving skills Skillful in informally and formally sharing expertise. Must have the resiliency to tolerate and adapt to a moderate level of change and development around new models of care and care management practices Proficient in the use of computer software including, but not limited to, Microsoft Word, Excel, PowerPoint Demonstrated proficiency with all electronic medical management systems (e.g., Cisco, MHK/Care Prominence, MediTrac, SuperSearch and Web Portal) is preferred Proven ability to: Sufficiently engage Members and providers on the phone as well as in person Work as a member of a team, executing job duties and making skillful decisions within one’s scope Establish and maintain a constructive relationship with diverse Members, Leadership, Team Members, external partners, and vendors Prioritize multiple tasks as well as identify and resolve problems Have effective time management and the ability to work in a fast-paced environment Be extremely organized with attention to detail and accuracy of work product Have timely turnaround of assignments expected To form cross-functional and interdepartmental relationships Start your journey towards a thriving future with IEHP and apply TODAY!
#J-18808-Ljbffr