Ethos Veterinary Health
Veterinary Client Patient Liaison, Surgery
Ethos Veterinary Health, Santa Barbara, California, us, 93190
Overview
Client Patient Liaison - Advanced Veterinary Specialists
| Compensation range:
$21 - $25
hourly.
Advanced Veterinary Specialists (AVS) in Santa Barbara is a premier 24-hour specialty and emergency veterinary hospital dedicated to providing exceptional care to pets in need. Our state-of-the-art facility offers comprehensive services, including emergency care, internal medicine, surgery, oncology, and critical care, supported by a team of board-certified specialists and highly skilled veterinary professionals. We pride ourselves on fostering a compassionate, collaborative environment where pets receive the best possible care.
Position Overview As the Client Patient Liaison for our Surgery Department, you’ll play a vital role in ensuring a smooth and supportive experience for both clients and staff. You’ll be the central point of contact for pet owners—helping them navigate scheduling, communication, and billing—while collaborating closely with our clinical team to ensure continuity of care.
Key Responsibilities
Scheduling & Coordination:
Manage surgery consultations and follow-up appointments, ensuring efficiency and excellent client experience.
Client Communication:
Serve as the primary liaison for incoming calls and messages related to surgical patients. Provide timely, compassionate, and informative responses to client inquiries.
Billing Support:
Assist clients with estimates, billing questions, and insurance-related documentation. Partner with the billing team to resolve concerns quickly and clearly.
Record Management:
Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions.
Team Collaboration:
Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly.
Customer Service:
Deliver exceptional, empathetic service to every client, every time—supporting pet owners through the surgical process with care and professionalism.
What You Bring
Prior experience in a veterinary, medical, or client-facing service environment
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Familiarity with veterinary scheduling and medical records systems (preferred)
A proactive, compassionate, and detail-oriented mindset
Qualifications
Experience in a veterinary, healthcare, or customer service role.
Excellent organizational and multitasking skills.
Strong communication skills, both written and verbal.
Familiarity with scheduling software and electronic medical records (EMRs) preferred.
Ability to handle sensitive and confidential information with discretion.
Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets.
Working Conditions
Office setting within a hospital environment.
May require occasional weekend or evening hours, depending on client needs and department operations.
Benefits
Full-time benefits:
health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms
Highly competitive and comparable wages based on experience and skill set.
Competitive Vet Assistant and RVT CE allowance annually
VetBloom access: Race approved continuing education, training, and curriculum library
License application and renewal reimbursement for RVTs
Opportunities for growth and advancement
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. PM19
RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse
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| Compensation range:
$21 - $25
hourly.
Advanced Veterinary Specialists (AVS) in Santa Barbara is a premier 24-hour specialty and emergency veterinary hospital dedicated to providing exceptional care to pets in need. Our state-of-the-art facility offers comprehensive services, including emergency care, internal medicine, surgery, oncology, and critical care, supported by a team of board-certified specialists and highly skilled veterinary professionals. We pride ourselves on fostering a compassionate, collaborative environment where pets receive the best possible care.
Position Overview As the Client Patient Liaison for our Surgery Department, you’ll play a vital role in ensuring a smooth and supportive experience for both clients and staff. You’ll be the central point of contact for pet owners—helping them navigate scheduling, communication, and billing—while collaborating closely with our clinical team to ensure continuity of care.
Key Responsibilities
Scheduling & Coordination:
Manage surgery consultations and follow-up appointments, ensuring efficiency and excellent client experience.
Client Communication:
Serve as the primary liaison for incoming calls and messages related to surgical patients. Provide timely, compassionate, and informative responses to client inquiries.
Billing Support:
Assist clients with estimates, billing questions, and insurance-related documentation. Partner with the billing team to resolve concerns quickly and clearly.
Record Management:
Maintain accurate and up-to-date documentation of all communications, appointments, and financial interactions.
Team Collaboration:
Work closely with surgeons, technicians, and support staff to keep the surgery department organized, informed, and running smoothly.
Customer Service:
Deliver exceptional, empathetic service to every client, every time—supporting pet owners through the surgical process with care and professionalism.
What You Bring
Prior experience in a veterinary, medical, or client-facing service environment
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Familiarity with veterinary scheduling and medical records systems (preferred)
A proactive, compassionate, and detail-oriented mindset
Qualifications
Experience in a veterinary, healthcare, or customer service role.
Excellent organizational and multitasking skills.
Strong communication skills, both written and verbal.
Familiarity with scheduling software and electronic medical records (EMRs) preferred.
Ability to handle sensitive and confidential information with discretion.
Compassionate and service-oriented mindset, with a commitment to providing a positive experience for clients and their pets.
Working Conditions
Office setting within a hospital environment.
May require occasional weekend or evening hours, depending on client needs and department operations.
Benefits
Full-time benefits:
health, dental, vision, disability and life insurances, flex-spending accounts, 401(k), Employee Assistance Program, 3 weeks accrued paid time off, and uniforms
Highly competitive and comparable wages based on experience and skill set.
Competitive Vet Assistant and RVT CE allowance annually
VetBloom access: Race approved continuing education, training, and curriculum library
License application and renewal reimbursement for RVTs
Opportunities for growth and advancement
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with Colorado's Healthy Families and Workplaces Act.
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need. PM19
RVT, Registered Veterinary Technician, Registered Vet Tech, Registered Vet Technician, Registered Veterinary Tech, CVT, Certified Veterinary Technician, Certified Vet Tech, LVT, Licensed Veterinary Technician, Licensed Vet Tech, Credentialed Veterinary Technician, Credentialed Vet Tech, Veterinary Technician, Veterinary Tech, Vet Tech, Vet Technician, Veterinary Assistant, Vet Assistant, Technician Assistant, Tech Assistant, Kennel Assistant, Kennel Technician, Kennel Tech, Animal Assistant, Veterinary Nurse, Vet Nurse
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