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**I. Major Responsibilities:****Standard Management Level Responsibilities:**1.Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities. 3.Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved. Ensures compliance with regulatory agencies such as DPH (Department of Public Health), DMH (Department of Mental Health), etc. Develops and maintains procedures necessary to meet regulatory requirements.Ensures compliance with all health and safety regulations and requirements.Performs similar or related duties as required or directed. All responsibilities are essential job functions.**II. Position Qualifications:****License/Certification/Education:** **Experience/Skills:** 1. Minimum of 2 years supervisory experience.2. Knowledge of community behavioral health operations.3. Knowledge of clinical treatment and/or crisis management with individuals with severe and persistent mental illness, developmental disabilities, and/or substance use disorder. 4. Effective communication with consumers, staff, peers, and other professionals.5. Excellent verbal, written, and computer skills.1. Strong organizational and delegation skills.2. Ability to identify priority tasks in fast paced environments.At **UMass Memorial Health**, everyone is a caregiver. No matter their responsibilities or title, every employee or “caregiver” fills an important role for our patients and their families every day.It’s not just the person who delivers the care. It’s all the people who make it work … and make it better. Caregivers give everything that helps patients heal, from expertise to extra attention. They give clean, comfortable rooms. Fast, accurate answers. And an easier, less stressful experience. They give warm, reassuring smiles, and helping hands.We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, our community and each other. And everyone, in their own unique way, plays an important part, every day.
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