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Speridian Technologies

Speridian Technologies is hiring: ServiceNow Tester, Part-Time in Sacramento

Speridian Technologies, Sacramento, CA, United States, 95828

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Speridian Technologies is seeking a part-time ServiceNow Tester! This role is for our client, a State of CA Agency. You can work remotely anywhere in the USA as long as you can work Pacific time hours.

This is an hourly part-time consulting role. The projected start date is early November through June 2026.

We cannot sponsor visas for this role. No agencies please.

Job Duties

  • Design, develop, and execute Automated Test Framework (ATF) tests.
  • Create and maintain clear test cases, test data, and traceability to requirements.
  • Validate UI/UX behavior, accessibility basics, and responsiveness across channels (portal/workspace/native).
  • Perform functional, regression, and smoke testing across CSM/ITSM/PSDS flows and ESC Pro, Government Service portal experiences.
  • Document defects with reproducible steps; collaborate with dev/product for timely closure.
  • Report testing status, risks, and coverage; contribute to UAT support.

Requirements

  • 3+ years testing on ServiceNow (CSM/ITSM required; PSDS and ESC Pro strongly preferred).
  • Hands-on ATF experience (authoring, data setup, maintenance, CI integration is a plus).
  • Strong understanding of personas, fulfiller roles/skills, and multi-workspace validation, custom application testing.
  • Excellent documentation skills; detail-oriented, organized, and proactive communicator.

Nice to have

  • Experience with CSM Workspaces, Record Producers, Catalog Items, User Criteria, and ACLs.
  • Familiarity with Performance Analytics, VA, Flow Designer, and UI Builder. External User registration process validations.
  • Exposure to accessibility (WCAG basics) and cross-browser testing.
  • ISTQB or ServiceNow certifications (e.g., CIS: CSM/ITSM, Micro-cert: ATF/PA/UI Builder).
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