Global Payments Inc. is hiring: ServiceNow QA Tester in Atlanta

Overview

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The IT Service Management Office team has a great opportunity for a high-energy ServiceNow QA tester who is passionate about being part of a high-performing team that builds, maintains, and develops software enabling IT Service Management practices. This role is highly collaborative and involves leading work across the ITSM organization and the larger technology enterprise to improve practices and define and implement new ITSM strategies and solutions. It requires strong strategic thinking, cross-group collaboration, and a drive to offer solutions that benefit the company as a whole.

Responsibilities

• Design, develop, and execute comprehensive test plans, test cases, and test scripts for ServiceNow modules (e.g., ITSM, ITOM, ITAM, CSM).
• Perform functional, regression, integration, and end-to-end testing, including configurations, customizations, workflows, catalog items, scripts, and UI policies.
• Collaborate with developers, business analysts, and product owners to understand requirements, define acceptance criteria, and ensure accurate test coverage.
• Develop and maintain automated test scripts using ServiceNow Automated Test Framework (ATF).
• Conduct API testing and data validation for integrations between ServiceNow and other systems.
• Identify, document, and report defects to ensure timely resolution.
• Participate in agile ceremonies (e.g., sprint planning, daily standups) and provide input from a QA perspective.
• Support user acceptance testing (UAT) and validate solutions with business users.
• Contribute to continuous improvement by enhancing testing methodologies, frameworks, and automation strategies.
• Stay updated on the latest ServiceNow features, releases, and best practices to drive innovation and optimize solutions.
• Create and maintain detailed test documentation, including test plans, test cases, and test reports.

Qualifications

Required Qualifications

• Proven experience (3–5 years) in quality assurance and software testing, with a focus on ServiceNow applications.
• Strong understanding of ServiceNow platform functionalities and modules (ITSM, ITOM, ITAM, CSM, etc.).
• Experience with ServiceNow testing tools, including ATF.
• Experience with test automation frameworks and tools such as Selenium, Appium, Cypress, or similar tools.
• Solid knowledge of testing methodologies, STLC, and defect management best practices.
• Experience working in Agile development environments (Scrum, Kanban).
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills to collaborate with technical and non-technical stakeholders.
• Self-motivated, creative problem-solver who can adapt to new technologies and evolving customer requirements.
• Capable of working independently as well as in a team environment.
• Clear and concise communication tailored to the audience; excellent active listening skills.
• Ability to manage multiple priorities in a dynamic environment.
• BA/BS in Information Technology or related discipline or equivalent experience.

Preferred Qualifications

• ServiceNow Certified Application Specialist, Certified System Administrator, and Certified Application Developer.
• Experience with JIRA, Git, and Confluence.

Benefits

Global Payments offers a comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, retirement and investment options, charitable gift matching programs, and worldwide days of service. Details are available on our Benefits page.

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work in the United States (or applicable country) without current or future immigration sponsorship.

This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to a Global Payments office location, as occasional on-site presence may be required for team meetings, training sessions, or company events.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Quality Assurance
• Industries: Financial Services and IT Services/IT Consulting

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