IT Support Technician Job at Randstad Digital Americas in Alexandria

Job Summary

We are seeking a skilled IT Support Technician to provide end-user support and equipment setup for a municipal organization. This role includes deskside and remote technical support, device imaging and deployment, software configuration, and assistance with ongoing IT projects. The position is onsite and will play a key role in maintaining day-to-day IT operations during an active office relocation. Ideal candidates will have strong troubleshooting skills, excellent communication abilities, and experience with Windows environments and Microsoft 365.

Location: Alexandria, Virginia

Job type: Contract

Salary: $25 – 30 per hour

Work hours: 8am to 5pm

Education: No Degree Required

Responsibilities

• Provide deskside and remote support for desktops, laptops, printers, and other end-user devices
• Set up and configure new workstations and peripherals
• Troubleshoot issues related to Microsoft Office Suite, Windows OS, and common business applications
• Reimage and deploy computers using standard tools and processes
• Support end users with VPN and remote access connectivity
• Install and configure software applications as required
• Respond to help desk tickets and phone-based support requests in a timely manner
• Assist with IT-related logistics during office moves (equipment relocation, reconfiguration, workstation setups)
• Participate in ongoing IT initiatives and special projects as needed (e.g., OneDrive migration, application upgrades, system rollouts)

Qualifications

• Prior experience in IT support or help desk roles
• Strong troubleshooting and customer service skills
• Familiarity with Windows OS, Microsoft 365, and Active Directory
• Experience with device imaging and deployment tools (e.g., SCCM, Intune)
• Relevant IT certification preferred (e.g., CompTIA A , Microsoft Certified)
• Willingness to work occasional overtime as needed

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.