IT Network Support Specialist – Level 2/3 Job at ImageSys LLC in Rockville

Requirements

Must have:

• I have over 3 years of practical IT support experience, preferably within a Managed Services Provider (MSP) setting.
• I am skilled in Windows Server (2016/2019/2022), Active Directory, Group Policy, and remote desktop services.
• I possess experience with the administration of Microsoft 365, Azure Active Directory, and Google Workspace.
• I am familiar with firewalls, network segmentation, VPNs, and the configuration of routers and switches.
• I have a solid understanding of IP networking principles such as subnetting, routing, NAT, and VLANs.
• I have experience with backup and disaster recovery solutions including Datto, Veeam, and Acronis.
• I have a background in scripting (PowerShell preferred) and automation experience is a bonus.
• I possess experience with RMM/PSA tools such as ConnectWise, Kaseya, N-able, or Autotask.
• I am able to prioritize and handle multiple issues across various clients.
• I have excellent skills in troubleshooting, documentation, and communication.

Responsibilities:

• I will act as an escalation point for Level 1 technicians and address advanced troubleshooting.
• I will administer and troubleshoot Microsoft 365 applications including Exchange Online, SharePoint, Teams, and Intune.
• I will configure and manage Microsoft Azure services including Virtual Machines, storage, identity, and hybrid Active Directory.
• I will provide support for Google Workspace including Gmail, Google Drive, and Admin Console.
• I will deploy and support network components such as firewalls, routers, managed switches, and wireless infrastructure (e.g., SonicWall, Ubiquiti, Cisco Meraki).
• I will set up and maintain VPNs, VLANs, DNS, DHCP, and port forwarding rules.
• I will plan and execute infrastructure projects like server upgrades and cloud migrations.
• I will monitor and manage systems through Remote Monitoring and Management (RMM) and Professional Services Automation (PSA) platforms.
• I will maintain and test backup and disaster recovery systems (such as Datto and Veeam).
• I will document tickets, configurations, and client environments clearly and accurately.
• I will communicate in a professional manner with clients both in person, over the phone, and via email.

Company:

We are an expanding Managed Services Provider (MSP) specializing in proactive IT support and strategic technology solutions for small and mid-sized businesses. Our clients depend on us to manage their complete tech environment, covering cloud, on-premises systems, and network infrastructure. We are searching for a highly skilled Level 2–3 Technician who can manage more complex issues, mentor junior technicians, and lead projects and escalations. In this role, I will expect you to be ready to tackle responsibilities without extensive guidance, engaging with various systems including Microsoft 365, Google Workspace, Azure, Windows Server, and modern networking equipment. In addition to a competitive salary based on experience ranging from $55,000 to $70,000 annually, I offer paid time off, holidays, training, certification opportunities, and a flexible work environment. There is also a clear growth trajectory towards senior tech or engineering positions.