Nashville Launch Pad
The Program Director oversees the day-to-day functions of our three programs. This includes hiring, scheduling, training, and supervision of staff that provide services in our Mobile Housing Navigation Center and Emergency Shelter programs. Other duties include program, policy, and community partnership developments in order to continually improve the client experience. This position is at the second tier of leadership and reports to the Executive Director.
Organization Overview
With nearly 30,000 nightly stays, Nashville Launch Pad has provided shelter and support to unhoused young adults in the Middle Tennessee area since 2014. Launch Pad is also the only LGBTQ+ affirming, adult serving, Emergency Shelter within 175 miles of Nashville. This work is offered through three main programs:
Emergency Shelter – Emergency Shelter – Seasonal overnight program operating November 1 through April 1 each year. Capacity of 20 young adults, age 18-26 each night, in partnership with local churches. Hot meal, shower, mattress, linens, and additional supplies provided.
Mobile Housing Navigation Center – American Rescue Plan (ARPA) grant funded, this 24/7 year-round program offers staffed, transitional housing, and resource navigation for up to 13 young adults, ages 18-24. Must be experiencing literal homelessness and referred from the city’s Homelessness Management Information System (HMIS).
Independent-Supported Living Program – Transitional housing for ages 18-26. Up to six guests share a 3 bedroom apartment, free of charge for up to 6 months while working to stabilize and establish permanent housing. Highly independent program that requires residents to live in a self-sufficient manner. Food, transportation and case management is generally not provided.
Job Responsibilities
Supervision & Staffing Provides on-site and remote/on-call supervision of staff, interns, and guests; also conducts frequent 1:1s and staff meetings which may be in-person or virtual. Hires and evaluates staff and interns in concert with other staff. Coordinates and/or facilitates initial and ongoing staff development training, ensuring staff are well versed in Trauma Informed Care practices, De-Escalation, systemic causes of homelessness, and effective service delivery models. Utilizes scheduling and project management tools to manage shift coverage and communication across all programs. Ability to support staff from a variety of backgrounds and learning styles. Program Management & Data Reporting Conducts day-to-day operations of all programs under the guidance of the Executive Director, including regular staff meetings, initial and ongoing training, board reports, and budgeting. Frequently collaborates with other agency leadership and implements necessary changes. Delegates responsibilities to direct reports as necessary for efficiency. Help staff understand the mission of the agency on a professional and personal level and develop opportunities to participate in that mission. Supports the personal and professional growth of staff. Ensures implementation of and adherence to agency policies and procedures. Suggests policy and procedure improvements as needed. Shares site supervision responsibility including on-site crisis intervention in rotation with other key staff. Utilizes and trains others to use data management software (SalesForce) for tracking of guest information and shift logs. Protects guest/resident and data confidentiality. External Relationships & Collaboration Professionally represents NLP in an appropriate manner at relevant meetings, events, and opportunities to support the unhoused community. Initiates and maintains professional working relationships with all community partners including volunteers and representatives from partner agencies. Serve as the primary point of contact with property managers including shelter sites, landlords, etc. Develops and maintains a network for resources and referrals. Performs other duties as needed in furtherance of the mission Physical Requirements: Ability to lift or move materials with various weights up to 30 lbs. Ability to travel throughout the community to participate in job sanctioned activities. Ability to move, sit, or stand for extended periods of time. Ability to speak concisely, hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl. Tolerance of extreme noise levels varying from very quiet to very loud. Qualifications
Master’s degree in a related field of work or equivalent relevant work experience. Documented experience in staff supervision, leadership, and team management. Significant experience in a 24-hour residential program or related field including crisis services or shelter operations. Demonstrated experience with marginalized populations including LGBTQ+ and BIPOC. Strong background in trauma informed practices and anti-racism. Position requires a valid driver’s license, personal vehicle insurance, a clear driving record for the last three years and use of a personal vehicle. Ability to work extended or flexible hours, including nights, weekends, and on-call as needed. Successful pre-employment background check. Willingness to submit to a pre-employment drug screen. Skill Competencies Excellent leadership skills, including supervision and behavior modeling. Ability to maintain a rational and objective demeanor and exercise sound judgment when faced with stressful or emotional situations. Ability to help staff understand how complex issues of policy and culture affect the mission of the agency. Ability to balance compassion for staff and the needs of the program. Ability to balance compassion for clients and the scope of the program. Familiarity with the causes of young adult homelessness, and positive youth development principles. Familiarity with a variety of mental health conditions and the physical effects on the body of being unhoused. Understanding of and sensitivity to the intersectionality of race, sexual orientation, gender identity and expression, culture, ability, etc. Ability to supervise staff of different generations, abilities and competencies. Highly organized and self-motivated, able to work efficiently on an individual basis or as part of a team. Ability to thoughtfully and respectfully question established practices to ensure optimal outcomes. Effective verbal and written communication skills. Proficient in standard platforms such as Google Suite, Word, Excel, and familiarity with database applications. CPR & First Aid Certification and experience with naloxone/Narcan is preferred. Training provided as needed upon hire. Familiarity with Homeless Management Information System (HMIS) is preferred. Training provided as needed upon hire. Additional Information
Benefits including accrued vacation, sick leave, and employer paid health insurance available. Nashville Launch Pad reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities. Job Function: Programs and Service Delivery
#J-18808-Ljbffr
Supervision & Staffing Provides on-site and remote/on-call supervision of staff, interns, and guests; also conducts frequent 1:1s and staff meetings which may be in-person or virtual. Hires and evaluates staff and interns in concert with other staff. Coordinates and/or facilitates initial and ongoing staff development training, ensuring staff are well versed in Trauma Informed Care practices, De-Escalation, systemic causes of homelessness, and effective service delivery models. Utilizes scheduling and project management tools to manage shift coverage and communication across all programs. Ability to support staff from a variety of backgrounds and learning styles. Program Management & Data Reporting Conducts day-to-day operations of all programs under the guidance of the Executive Director, including regular staff meetings, initial and ongoing training, board reports, and budgeting. Frequently collaborates with other agency leadership and implements necessary changes. Delegates responsibilities to direct reports as necessary for efficiency. Help staff understand the mission of the agency on a professional and personal level and develop opportunities to participate in that mission. Supports the personal and professional growth of staff. Ensures implementation of and adherence to agency policies and procedures. Suggests policy and procedure improvements as needed. Shares site supervision responsibility including on-site crisis intervention in rotation with other key staff. Utilizes and trains others to use data management software (SalesForce) for tracking of guest information and shift logs. Protects guest/resident and data confidentiality. External Relationships & Collaboration Professionally represents NLP in an appropriate manner at relevant meetings, events, and opportunities to support the unhoused community. Initiates and maintains professional working relationships with all community partners including volunteers and representatives from partner agencies. Serve as the primary point of contact with property managers including shelter sites, landlords, etc. Develops and maintains a network for resources and referrals. Performs other duties as needed in furtherance of the mission Physical Requirements: Ability to lift or move materials with various weights up to 30 lbs. Ability to travel throughout the community to participate in job sanctioned activities. Ability to move, sit, or stand for extended periods of time. Ability to speak concisely, hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl. Tolerance of extreme noise levels varying from very quiet to very loud. Qualifications
Master’s degree in a related field of work or equivalent relevant work experience. Documented experience in staff supervision, leadership, and team management. Significant experience in a 24-hour residential program or related field including crisis services or shelter operations. Demonstrated experience with marginalized populations including LGBTQ+ and BIPOC. Strong background in trauma informed practices and anti-racism. Position requires a valid driver’s license, personal vehicle insurance, a clear driving record for the last three years and use of a personal vehicle. Ability to work extended or flexible hours, including nights, weekends, and on-call as needed. Successful pre-employment background check. Willingness to submit to a pre-employment drug screen. Skill Competencies Excellent leadership skills, including supervision and behavior modeling. Ability to maintain a rational and objective demeanor and exercise sound judgment when faced with stressful or emotional situations. Ability to help staff understand how complex issues of policy and culture affect the mission of the agency. Ability to balance compassion for staff and the needs of the program. Ability to balance compassion for clients and the scope of the program. Familiarity with the causes of young adult homelessness, and positive youth development principles. Familiarity with a variety of mental health conditions and the physical effects on the body of being unhoused. Understanding of and sensitivity to the intersectionality of race, sexual orientation, gender identity and expression, culture, ability, etc. Ability to supervise staff of different generations, abilities and competencies. Highly organized and self-motivated, able to work efficiently on an individual basis or as part of a team. Ability to thoughtfully and respectfully question established practices to ensure optimal outcomes. Effective verbal and written communication skills. Proficient in standard platforms such as Google Suite, Word, Excel, and familiarity with database applications. CPR & First Aid Certification and experience with naloxone/Narcan is preferred. Training provided as needed upon hire. Familiarity with Homeless Management Information System (HMIS) is preferred. Training provided as needed upon hire. Additional Information
Benefits including accrued vacation, sick leave, and employer paid health insurance available. Nashville Launch Pad reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities. Job Function: Programs and Service Delivery
#J-18808-Ljbffr