WellLife Network
Support Engineer 2 - ITS036
Job Details
Job Location
Corporate Office (Main Office) - Lake Success, NY
Education Level
2 Year Degree
Salary Range
$85000.00 - $90000.00 Salary/year
Job Description
About WellLife Network:WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.
Position Summary:
Amicable personality with focus on positive personnel interactions and customer service satisfaction
Experience with, and strong understanding of, Windows 11 and desktop hardware including VoIP phones, printers, and accessories i.e., docking stations, monitors, cameras etc. as well as multiple software applications
Understanding of cellphone operations and cellular plan issuance
Proficient in the installation, configuration, and deployment of all desktop hardware
Familiarity with Intune or other Mobile Device Management (MDM) platforms
Ability to learn and apply various technology support and implementation methodologies
Fundamental understanding of networking, including VPN, Wi-Fi, PC imaging, and cabling infrastructure including Layer 2/3 routers/switches
Experience in the configuration and installation of network hardware devices
Possess knowledge of Cybersecurity principles, protocols, and managed rulesets
Competent in the oversight and review of Security Event and Incident Management (SIEM) logs and interfacing with a 24/7 Security Operations Center (SOC) Crowdstrike centric preferred
Capable of vehicular transport and physical deployment of multiple sizes and types of computer hardware up to 50lbs
Owner of personal transportation and willingness to travel over 40 miles per day
Capable of following and executing detailed instructions regarding technology and its deployment
Attention to detail as it applies to inventory management and record keeping
Experience in incident and service request tools i.e., Service Desk ticketing applications
Reliable in terms of following a time sensitive schedule and meeting imposed deadlines
Qualifications
Dependable transportation
Ability to transport and carry computer hardware to remote sites
Strong self-supervision and time management skills
Benefits and Perks:At WellLife Network, we prioritize our employees' growth and well-being with a comprehensive benefits package that includes medical, vision, and dental insurance, 401(k) matching, and flexible spending accounts. Enjoy perks like Summer Fridays, gym passes, and life insurance options. Our commitment to career advancement includes tuition assistance, mentorship, leadership training, and more. As a qualifying employer for Public Service Loan Forgiveness, WellLife Network supports your career and financial goals while helping you make a meaningful community impact. Join us to experience a workplace that invests in your success and well-being!
Job Details
Job Location
Corporate Office (Main Office) - Lake Success, NY
Education Level
2 Year Degree
Salary Range
$85000.00 - $90000.00 Salary/year
Job Description
About WellLife Network:WellLife Network is a leading health and human services organization dedicated to supporting individuals and families across New York City and Long Island. Recognized as a 2023 top-rated nonprofit, WellLife Network empowers people to overcome life’s challenges and achieve greater independence, well-being, and inclusion. We offer a comprehensive suite of programs spanning mental health, developmental disabilities, substance abuse, housing, and employment support, all grounded in a commitment to compassionate, high-quality care. Central to our mission is an unwavering dedication to diversity, equity, inclusion, and belonging (DEIB) within our organization and in the communities we serve. As a trusted community partner, WellLife Network fosters a nurturing environment where everyone has the opportunity to thrive and realize their fullest potential.
Position Summary:
Amicable personality with focus on positive personnel interactions and customer service satisfaction
Experience with, and strong understanding of, Windows 11 and desktop hardware including VoIP phones, printers, and accessories i.e., docking stations, monitors, cameras etc. as well as multiple software applications
Understanding of cellphone operations and cellular plan issuance
Proficient in the installation, configuration, and deployment of all desktop hardware
Familiarity with Intune or other Mobile Device Management (MDM) platforms
Ability to learn and apply various technology support and implementation methodologies
Fundamental understanding of networking, including VPN, Wi-Fi, PC imaging, and cabling infrastructure including Layer 2/3 routers/switches
Experience in the configuration and installation of network hardware devices
Possess knowledge of Cybersecurity principles, protocols, and managed rulesets
Competent in the oversight and review of Security Event and Incident Management (SIEM) logs and interfacing with a 24/7 Security Operations Center (SOC) Crowdstrike centric preferred
Capable of vehicular transport and physical deployment of multiple sizes and types of computer hardware up to 50lbs
Owner of personal transportation and willingness to travel over 40 miles per day
Capable of following and executing detailed instructions regarding technology and its deployment
Attention to detail as it applies to inventory management and record keeping
Experience in incident and service request tools i.e., Service Desk ticketing applications
Reliable in terms of following a time sensitive schedule and meeting imposed deadlines
Qualifications
Dependable transportation
Ability to transport and carry computer hardware to remote sites
Strong self-supervision and time management skills
Benefits and Perks:At WellLife Network, we prioritize our employees' growth and well-being with a comprehensive benefits package that includes medical, vision, and dental insurance, 401(k) matching, and flexible spending accounts. Enjoy perks like Summer Fridays, gym passes, and life insurance options. Our commitment to career advancement includes tuition assistance, mentorship, leadership training, and more. As a qualifying employer for Public Service Loan Forgiveness, WellLife Network supports your career and financial goals while helping you make a meaningful community impact. Join us to experience a workplace that invests in your success and well-being!