CareDx, Inc.
Transplant Account Manager - Hartford/Providence
CareDx, Inc., Hartford, Connecticut, United States
Transplant Account Manager – Hartford/Providence
Join to apply for the
Transplant Account Manager - Hartford/Providence
role at
CareDx, Inc.
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio. Focusing primarily on transplant center and community nephrology account customers, the TAM will coordinate and collaborate with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account level growth strategies. Successful TAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results. The TAM role reports directly to the Regional Director (RD).
Responsibilities
Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.
Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
Product Knowledge and Clinical & Technical Proficiency: Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies.
Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators.
Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.
Qualifications
Bachelor’s degree required, advance degree (e.g., MBA) preferred
Minimum of 10 years sales or strategic account management experience in the healthcare industry
Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments
Track record of developing effective account strategies that maximize business outcomes
Strong written and oral communication & organizational skills
Must be willing to travel 50-75% or greater, including frequent day trips and overnight travel
Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools
Key Characteristics
Results Driven
Strategic Thinking
Patient Focus
Problem Solving
Strong Communication Skills
Persistence
Self-Awareness & Adaptability
Travel & Availability Must be willing to travel 50-75% or greater, including frequent day trips and overnight travel.
Compensation This is an anticipated base salary range plus incentive variable compensation in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
Remote: US Only roles $220,000—$250,000 USD
Benefits
Competitive base salary and incentive compensation
Health and welfare benefits, including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
And more!
Please refer to our page to view detailed benefits (https://caredx.com/company/careers/)
Equal Opportunity CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
Privacy & Disclosure By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy.
#J-18808-Ljbffr
Transplant Account Manager - Hartford/Providence
role at
CareDx, Inc.
CareDx, Inc. is a leading precision medicine solutions company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. CareDx offers products, testing services, and digital healthcare solutions along the pre- and post-transplant patient journey, and is the leading provider of genomics-based information for transplant patients.
The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio. Focusing primarily on transplant center and community nephrology account customers, the TAM will coordinate and collaborate with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account level growth strategies. Successful TAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results. The TAM role reports directly to the Regional Director (RD).
Responsibilities
Strategic Account Management: Develop a deep understanding of account’s needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.
Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
Product Knowledge and Clinical & Technical Proficiency: Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies.
Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators.
Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.
Qualifications
Bachelor’s degree required, advance degree (e.g., MBA) preferred
Minimum of 10 years sales or strategic account management experience in the healthcare industry
Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments
Track record of developing effective account strategies that maximize business outcomes
Strong written and oral communication & organizational skills
Must be willing to travel 50-75% or greater, including frequent day trips and overnight travel
Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools
Key Characteristics
Results Driven
Strategic Thinking
Patient Focus
Problem Solving
Strong Communication Skills
Persistence
Self-Awareness & Adaptability
Travel & Availability Must be willing to travel 50-75% or greater, including frequent day trips and overnight travel.
Compensation This is an anticipated base salary range plus incentive variable compensation in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.
Remote: US Only roles $220,000—$250,000 USD
Benefits
Competitive base salary and incentive compensation
Health and welfare benefits, including a gym reimbursement program
401(k) savings plan match
Employee Stock Purchase Plan
Pre-tax commuter benefits
And more!
Please refer to our page to view detailed benefits (https://caredx.com/company/careers/)
Equal Opportunity CareDx, Inc. is an Equal Opportunity Employer and participates in the E-Verify program.
Privacy & Disclosure By proceeding with our application and submitting your information, you acknowledge that you have read our U.S. Personnel Privacy Notice and consent to receive email communication from CareDx.
We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.
Certain jurisdictions require notice of how we use and protect your personal information. For more information, please read our Privacy Policy.
#J-18808-Ljbffr