Citco GSGS
About Citco
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.
For more information about Citco, please visit
www.citco.com
About the Team & Business Line Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centers, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our IT Governance (IT‑GOV) team, you will join a global organization that is transforming how we deliver value to our stakeholders. We are moving beyond traditional project delivery to embrace modern value stream thinking and flow‑based delivery methods. This evolution requires experienced leaders who can drive organizational change while maintaining delivery excellence.
Reporting to the IT Program Manager, you will play a pivotal role in evolving our delivery framework and cultivating a culture of continuous improvement. As an experienced agile leader, you will guide multiple teams across our technology landscape using modern value delivery practices, balancing strategic leadership with hands‑on team facilitation. This role requires someone who can both shape and implement our future‑state delivery vision while driving organizational agility and innovation.
The ideal candidate brings extensive experience in complex, enterprise‑level environments, demonstrating a strong track record of leading high‑performing agile teams, excellence in stakeholder management, and deep understanding of value stream optimization. Your background should showcase exceptional adaptability, strategic thinking, and interpersonal skills, complemented by demonstrated expertise in leading large‑scale agile transformations and driving measurable delivery improvements. This role offers the opportunity to shape how Citco delivers value while working with cutting‑edge technologies in a dynamic, global environment.
Qualifications About You
Leadership & Transformation Experience
7+ years of IT delivery experience, with 5+ years in Scrum Master roles
Proven track record leading multiple agile teams in complex environments
Demonstrated experience implementing value stream management practices
Strong history of mentoring junior Scrum Masters and delivery teams
Experience driving organizational change and agile transformation
Financial services industry experience strongly preferred
Certifications & Education
Advanced Scrum Master certification required (PSM II, CSP‑SM, or equivalent)
Scaled Agile certification required (SAFe SPC, LeSS Practitioner, or equivalent)
Value Stream Management certification preferred
Bachelor’s degree in computer science, Information Systems, or related field
Continuous learning mindset with commitment to professional development
Technical Excellence
Expert‑level proficiency in enterprise agile tools (Jira, Confluence, Portfolio Management)
Strong understanding of DevOps practices and CI/CD principles
Experience implementing flow metrics and value stream analytics
Knowledge of Cloud Service Providers
Proven ability to guide teams in technical practice improvement
Delivery Capabilities
Demonstrated success in implementing flow‑based delivery methods
Experience with value stream mapping and optimization
Strong track record of removing organizational impediments
Expertise in scaled agile frameworks and practices
Proven ability to drive measurable delivery improvements
Essential Skills
Outstanding stakeholder management and communication abilities
Strong analytical and problem‑solving capabilities
Excellence in coaching and mentoring
Proven negotiation and conflict resolution skills
Ability to influence without direct authority
Strategic thinking with practical execution focus
Professional Attributes & Additional Requirements
Natural leader with strong presence and credibility
Change agent with proven transformation experience
Results‑oriented with focus on business outcomes
Collaborative approach to team and organizational development
Resilient and adaptable in fast‑paced environments
Availability to travel occasionally to other Citco locations (10%)
Experience working in regulated environments
Strong understanding of risk management principles
Excellent written and verbal communication skills in English
The ideal candidate will demonstrate both strategic vision and hands‑on capability, with a proven track record of implementing value‑driven delivery practices while maintaining strong stakeholder relationships at all organizational levels.
Our Benefits Your well‑being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long‑term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.
At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodation to make our recruitment process more accessible for you, please let your recruiter know.
As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.
Please note that this job description is not intended to be all‑inclusive. Our employees may perform other job‑related duties as needed to meet the ongoing needs of our organization.
Responsibilities Your Role As a Senior Scrum Master, you will focus on the following key areas:
Value Stream Leadership
Champion value‑driven delivery practices across multiple teams
Design and implement value stream mapping and optimization strategies
Establish and monitor flow metrics (lead time, cycle time, flow efficiency)
Guide teams in WIP management and pull‑based systems
Break down organizational silos and promote cross‑team collaboration
Ceremony Facilitation & Team Enablement
Lead high‑impact ceremonies across multiple teams (stand‑ups, reviews, retrospectives)
Facilitate release planning and story mapping sessions
Guide sprint planning and backlog refinement activities
Support teams in defining their Definition of Done
Enable effective Scrum of Scrums coordination
Flow Optimization & Metrics Management
Implement and optimize flow‑based delivery methods using Jira
Configure advanced Jira workflows aligned with value stream practices
Create and maintain comprehensive dashboards for:
Value stream visualization
Flow metrics (WIP, cycle time, lead time)
Impediment and dependency tracking
Team performance metrics
Portfolio‑level progress
Guide teams in:
Queue management and flow optimization
Establish WIP limits and bottleneck resolution processes
Drive data‑driven improvement initiatives through:
Automated metrics collection
Value‑focused status reporting
Trend analysis and forecasting
Establish and maintain end‑to‑end visibility of work across the SDLC
Coaching & Mentorship
Mentor junior Scrum Masters and team members
Coach teams in agile principles and self‑organization
Guide teams in establishing sustainable delivery practices
Promote knowledge sharing and cross‑skilling
Foster a culture of continuous learning
Stakeholder Management
Work closely with Product/Platform Owners and business stakeholders
Manage senior leadership expectations and reporting
Facilitate cross‑functional alignment and communication
Lead stakeholder alignment meetings
Manage cross‑team dependencies and remove impediments
Drive organizational change initiatives
Technical Excellence
Support DevOps and CI/CD adoption
Promote quality‑focused development practices
Enable automated testing implementation
Guide teams in technical debt management
Facilitate innovation and experimentation
#J-18808-Ljbffr
For more information about Citco, please visit
www.citco.com
About the Team & Business Line Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centers, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.
As a core member of our IT Governance (IT‑GOV) team, you will join a global organization that is transforming how we deliver value to our stakeholders. We are moving beyond traditional project delivery to embrace modern value stream thinking and flow‑based delivery methods. This evolution requires experienced leaders who can drive organizational change while maintaining delivery excellence.
Reporting to the IT Program Manager, you will play a pivotal role in evolving our delivery framework and cultivating a culture of continuous improvement. As an experienced agile leader, you will guide multiple teams across our technology landscape using modern value delivery practices, balancing strategic leadership with hands‑on team facilitation. This role requires someone who can both shape and implement our future‑state delivery vision while driving organizational agility and innovation.
The ideal candidate brings extensive experience in complex, enterprise‑level environments, demonstrating a strong track record of leading high‑performing agile teams, excellence in stakeholder management, and deep understanding of value stream optimization. Your background should showcase exceptional adaptability, strategic thinking, and interpersonal skills, complemented by demonstrated expertise in leading large‑scale agile transformations and driving measurable delivery improvements. This role offers the opportunity to shape how Citco delivers value while working with cutting‑edge technologies in a dynamic, global environment.
Qualifications About You
Leadership & Transformation Experience
7+ years of IT delivery experience, with 5+ years in Scrum Master roles
Proven track record leading multiple agile teams in complex environments
Demonstrated experience implementing value stream management practices
Strong history of mentoring junior Scrum Masters and delivery teams
Experience driving organizational change and agile transformation
Financial services industry experience strongly preferred
Certifications & Education
Advanced Scrum Master certification required (PSM II, CSP‑SM, or equivalent)
Scaled Agile certification required (SAFe SPC, LeSS Practitioner, or equivalent)
Value Stream Management certification preferred
Bachelor’s degree in computer science, Information Systems, or related field
Continuous learning mindset with commitment to professional development
Technical Excellence
Expert‑level proficiency in enterprise agile tools (Jira, Confluence, Portfolio Management)
Strong understanding of DevOps practices and CI/CD principles
Experience implementing flow metrics and value stream analytics
Knowledge of Cloud Service Providers
Proven ability to guide teams in technical practice improvement
Delivery Capabilities
Demonstrated success in implementing flow‑based delivery methods
Experience with value stream mapping and optimization
Strong track record of removing organizational impediments
Expertise in scaled agile frameworks and practices
Proven ability to drive measurable delivery improvements
Essential Skills
Outstanding stakeholder management and communication abilities
Strong analytical and problem‑solving capabilities
Excellence in coaching and mentoring
Proven negotiation and conflict resolution skills
Ability to influence without direct authority
Strategic thinking with practical execution focus
Professional Attributes & Additional Requirements
Natural leader with strong presence and credibility
Change agent with proven transformation experience
Results‑oriented with focus on business outcomes
Collaborative approach to team and organizational development
Resilient and adaptable in fast‑paced environments
Availability to travel occasionally to other Citco locations (10%)
Experience working in regulated environments
Strong understanding of risk management principles
Excellent written and verbal communication skills in English
The ideal candidate will demonstrate both strategic vision and hands‑on capability, with a proven track record of implementing value‑driven delivery practices while maintaining strong stakeholder relationships at all organizational levels.
Our Benefits Your well‑being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long‑term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.
At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodation to make our recruitment process more accessible for you, please let your recruiter know.
As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.
Please note that this job description is not intended to be all‑inclusive. Our employees may perform other job‑related duties as needed to meet the ongoing needs of our organization.
Responsibilities Your Role As a Senior Scrum Master, you will focus on the following key areas:
Value Stream Leadership
Champion value‑driven delivery practices across multiple teams
Design and implement value stream mapping and optimization strategies
Establish and monitor flow metrics (lead time, cycle time, flow efficiency)
Guide teams in WIP management and pull‑based systems
Break down organizational silos and promote cross‑team collaboration
Ceremony Facilitation & Team Enablement
Lead high‑impact ceremonies across multiple teams (stand‑ups, reviews, retrospectives)
Facilitate release planning and story mapping sessions
Guide sprint planning and backlog refinement activities
Support teams in defining their Definition of Done
Enable effective Scrum of Scrums coordination
Flow Optimization & Metrics Management
Implement and optimize flow‑based delivery methods using Jira
Configure advanced Jira workflows aligned with value stream practices
Create and maintain comprehensive dashboards for:
Value stream visualization
Flow metrics (WIP, cycle time, lead time)
Impediment and dependency tracking
Team performance metrics
Portfolio‑level progress
Guide teams in:
Queue management and flow optimization
Establish WIP limits and bottleneck resolution processes
Drive data‑driven improvement initiatives through:
Automated metrics collection
Value‑focused status reporting
Trend analysis and forecasting
Establish and maintain end‑to‑end visibility of work across the SDLC
Coaching & Mentorship
Mentor junior Scrum Masters and team members
Coach teams in agile principles and self‑organization
Guide teams in establishing sustainable delivery practices
Promote knowledge sharing and cross‑skilling
Foster a culture of continuous learning
Stakeholder Management
Work closely with Product/Platform Owners and business stakeholders
Manage senior leadership expectations and reporting
Facilitate cross‑functional alignment and communication
Lead stakeholder alignment meetings
Manage cross‑team dependencies and remove impediments
Drive organizational change initiatives
Technical Excellence
Support DevOps and CI/CD adoption
Promote quality‑focused development practices
Enable automated testing implementation
Guide teams in technical debt management
Facilitate innovation and experimentation
#J-18808-Ljbffr