NYS Office of Information Technology Services
Information Technology Specialist 2 (NY HELPs) - 8344
NYS Office of Information Technology Services, Albany, New York, United States
Information Technology Specialist 2 (NY HELPs) - 8344
Position: Information Technology Specialist 2 (NY HELPs) – 8344
Office: NYS Office of Information Technology Services
Pay Range Base pay range: $66,951.00/yr – $85,138.00/yr (actual pay based on skills and experience)
Job Description Under the general direction of an Information Technology Specialist 3, SG-23, within Dedicated Support, OPWDD, the Information Technology Specialist 2/Zone Technician, SG-18, will serve as general desktop support staff for Workplace Services Support within the NYS Office of IT Services (ITS). The role will be assigned to multiple locations, may require lifting up to 50 pounds, intermittent travel, and occasional overtime.
Key responsibilities include:
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely resolution of client requests.
Collaborate with counterparts in other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge of core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot multi-function and network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Provide on-site technical assistance to clients.
Train and orient users on hardware and software where appropriate.
Qualifications Minimum qualifications (Open Competitive):
Bachelor’s or higher-level degree with up to 15 semester credit hours in computer science.
OR Bachelor’s degree in any field and one year of experience in information technology.
OR 60 semester credit hours with up to 15 semester credit hours in computer science plus one year of professional experience in IT, or two years of professional experience in IT.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, SG-14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, SG-18; or a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
Additional Information Appointment is contingent upon obtaining and/or maintaining New York State residency within six months of hiring and on receiving all agency approvals.
Only authorized individuals for permanent work in the United States may be considered for permanent employment. F1 or H1 visa holders are not eligible for permanent employment or sponsorship.
Some positions may require fingerprinting and up to 25% travel or lifting up to 50 lbs.
Benefits
Holiday & Paid Time Off: 13 paid holidays, up to 13 days paid vacation, up to 5 days paid personal leave, up to 13 days paid sick leave (PEF), up to 3 days professional leave for development.
Health Care: employees and dependents can choose from affordable health insurance options; family dental and vision at no additional cost.
Additional Benefits: New York State Employees’ Retirement System, deferred compensation, access to NY 529 and NY ABLE College Savings, Public Service Loan Forgiveness, and more.
The Office of Information Technology Services is an equal‑opportunity employer that encourages all individuals with disabilities to apply. This position is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
#J-18808-Ljbffr
Office: NYS Office of Information Technology Services
Pay Range Base pay range: $66,951.00/yr – $85,138.00/yr (actual pay based on skills and experience)
Job Description Under the general direction of an Information Technology Specialist 3, SG-23, within Dedicated Support, OPWDD, the Information Technology Specialist 2/Zone Technician, SG-18, will serve as general desktop support staff for Workplace Services Support within the NYS Office of IT Services (ITS). The role will be assigned to multiple locations, may require lifting up to 50 pounds, intermittent travel, and occasional overtime.
Key responsibilities include:
Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group.
Receive and professionally address desktop support calls transferred by the Service Desk.
Monitor ITSM work queues to ensure timely resolution of client requests.
Collaborate with counterparts in other regional areas as workload dictates.
Install, load, and configure software and applications.
Troubleshoot and provide technical assistance to clients.
Obtain base knowledge of core products used by supported clients.
Document diagnostic steps taken to troubleshoot/resolve client issues.
Work with other ITS groups to resolve computer-related issues.
Install, configure, and troubleshoot multi-function and network printers.
Work with vendor support to resolve technical problems with agency IT equipment.
Provide on-site technical assistance to clients.
Train and orient users on hardware and software where appropriate.
Qualifications Minimum qualifications (Open Competitive):
Bachelor’s or higher-level degree with up to 15 semester credit hours in computer science.
OR Bachelor’s degree in any field and one year of experience in information technology.
OR 60 semester credit hours with up to 15 semester credit hours in computer science plus one year of professional experience in IT, or two years of professional experience in IT.
Promotion: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 1, SG-14.
Transfer: Open to NYS employees with one year of permanent competitive service as an Information Technology Specialist 2, SG-18; or a title SG-16 or above deemed administrative under Section 52.6 of the Civil Service Law.
Additional Information Appointment is contingent upon obtaining and/or maintaining New York State residency within six months of hiring and on receiving all agency approvals.
Only authorized individuals for permanent work in the United States may be considered for permanent employment. F1 or H1 visa holders are not eligible for permanent employment or sponsorship.
Some positions may require fingerprinting and up to 25% travel or lifting up to 50 lbs.
Benefits
Holiday & Paid Time Off: 13 paid holidays, up to 13 days paid vacation, up to 5 days paid personal leave, up to 13 days paid sick leave (PEF), up to 3 days professional leave for development.
Health Care: employees and dependents can choose from affordable health insurance options; family dental and vision at no additional cost.
Additional Benefits: New York State Employees’ Retirement System, deferred compensation, access to NY 529 and NY ABLE College Savings, Public Service Loan Forgiveness, and more.
The Office of Information Technology Services is an equal‑opportunity employer that encourages all individuals with disabilities to apply. This position is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).
#J-18808-Ljbffr