DATASOFT TECHNOLOGIES
Technical Support Analyst 2
Onsite
About the Job
Duration: 6+ months Contract (possibility of extension) Location: - Onsite: Richmond, VA Pay rate: Hourly, depending on experience Job ID: 777729 Qualifications: Top Technical Skills
Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms. Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices. Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation. Application Installation & Configuration Experience installing and configuring software applications across various systems. Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation. Soft Skills & Professional Strengths
Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels. Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles. Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary. Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures. Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed. About our Company DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO) Medical/Dental Insurance Vision Insurance Short Term/Long Term Disability Life Insurance 401 (K)
Onsite
About the Job
Duration: 6+ months Contract (possibility of extension) Location: - Onsite: Richmond, VA Pay rate: Hourly, depending on experience Job ID: 777729 Qualifications: Top Technical Skills
Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms. Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices. Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation. Application Installation & Configuration Experience installing and configuring software applications across various systems. Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation. Soft Skills & Professional Strengths
Customer Service & Communication Strong ability to communicate technical information clearly to non-technical users across all staff levels. Team Collaboration Works effectively in team environments and supports colleagues as needed, including acting as a backup for key roles. Problem Solving & Escalation Management Capable of resolving issues independently and escalating appropriately when necessary. Reporting & Documentation Prepares weekly reports and maintains detailed documentation of support activities and procedures. Training & User Support Provides training and guidance to end users and staff on IT systems and processes as needed. About our Company DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
Paid Holidays/Paid Time Off (PTO) Medical/Dental Insurance Vision Insurance Short Term/Long Term Disability Life Insurance 401 (K)