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Infojini

Technical Support Analyst 2 - SD

Infojini, Richmond, Virginia, United States, 23214

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Top Technical Skills

Helpdesk Support & Ticketing Systems Proficient in evaluating, routing, prioritizing, and resolving technical issues using helpdesk platforms. Hardware & Software Troubleshooting Hands-on experience with desktops, laptops, printers, AV equipment, and peripheral devices. Telecom & Mobile Device Management Skilled in managing desk phones, cell phones, and cellular connectivity, including troubleshooting and reconciliation. Application Installation & Configuration Experience installing and configuring software applications across various systems. Inventory & Asset Management Maintains accurate records of IT assets and supports inventory reconciliation.