Support Analyst - Network/Telco

THE TEAM YOU WILL BE JOINING An IT operations team dedicated to keeping business-critical sites fully connected and operational. This group manages networking and communication systems that directly impact customer transactions and day-to-day business performance. You`ll join a team that values fast problem-solving, reliability, and collaboration with vendors and field staff.

WHAT THEY OFFER YOU

A hands-on role supporting networking and VoIP systems across multiple sites

Opportunities to work directly on systems that impact customer experience and revenue

Exposure to WAN, LAN, VPN, and VoIP technologies in a growing, multi-site environment

A collaborative setting where your expertise is valued and your contributions have a direct impact LOCATION Hybrid/Onsite - South Charlotte

WHAT YOU WILL DO

Troubleshoot and resolve WAN/LAN and VPN connectivity issues across multiple sites

Support VoIP phone systems, including line management, call routing, and SIP trunking

Partner with ISPs and telecom vendors to resolve outages and billing issues

Respond quickly to escalations that affect site operations or payment processing

Document solutions and provide guidance to Level 1 IT support staff

Ensure security and compliance across networks and VoIP systems HOW WILL YOU QUALIFY

2+ years of experience in networking and/or telecom support (multi-site or retail environment preferred)

Strong knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs, and firewalls

Hands-on experience with VoIP technologies (SIP, RTP, QoS)

Strong troubleshooting skills with the ability to support on-site staff remotely

Excellent communication and vendor management skills

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