MetaSense
Job Summary:
-Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
-Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
-Advocates on the caller/customer behalf to ensure their needs are met.
-Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
Required Skills & Experience: -One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. -Strong computer skills and working knowledge of Microsoft Office products. -Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. -Must be willing to be on your feet for long periods and able to instruct others. -Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
Preferred Skills & Experience: -EPIC training/experience. -Insurance payor systems experience. -ICD-10 medical terminology experience.
Required Education: -High School Diploma. • 2 positions needed o mid-shift OR o afternoon shift • 13-week contract • Candidate will be working in the Emergency Department o Position requires a lot of walking and standing o Patient facing • Candidate should know medical terminology • Patient access/Registration • Self starter, good communication o Willing to learn/ trainable • Schedule o Mid-Day shift: 11am - 730pm o Afternoon shift: 1pm - 930pm
Required Skills & Experience: -One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. -Strong computer skills and working knowledge of Microsoft Office products. -Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. -Must be willing to be on your feet for long periods and able to instruct others. -Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.
Preferred Skills & Experience: -EPIC training/experience. -Insurance payor systems experience. -ICD-10 medical terminology experience.
Required Education: -High School Diploma. • 2 positions needed o mid-shift OR o afternoon shift • 13-week contract • Candidate will be working in the Emergency Department o Position requires a lot of walking and standing o Patient facing • Candidate should know medical terminology • Patient access/Registration • Self starter, good communication o Willing to learn/ trainable • Schedule o Mid-Day shift: 11am - 730pm o Afternoon shift: 1pm - 930pm