Georgia Institute of Technology
Information Technology Support Engineer- Senior Professional
Georgia Institute of Technology, Atlanta, Georgia, United States, 30383
Information Technology Support Engineer - Senior Professional
Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues within the institution. This role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services provided to faculty, staff, and students.
Responsibilities
Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions.
Document technical processes, configurations, and solutions to create a knowledge base that supports continuous improvement in support services.
Assist in the development and implementation of Information Technology policies, procedures, and standards to ensure consistent and effective support operations.
Conduct training sessions for other Information Technology staff and end‑users on technical topics, promoting knowledge sharing and skill development within the team.
Monitor and analyze system performance, identifying trends and potential issues to proactively address them before they impact users.
Stay informed about emerging technologies and industry trends, evaluating their potential impact on the institution and recommending adoption as appropriate.
Participate in project teams to implement new technology solutions, providing technical expertise and support throughout the project lifecycle.
Prepare and present reports on support activities, metrics, and system performance to management, highlighting successes and areas for improvement.
Collaborate with Information Technology teams to troubleshoot and resolve incidents that require specialized knowledge and expertise in technology systems.
Perform other job‑related duties as assigned.
Educational Requirements Bachelor's Degree in a related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required.
Required Experience Six or more years of relevant experience.
Preferred Qualifications
Working knowledge of one or more programming languages and operational software development methodology.
Preferred educational qualification: Bachelor's Degree in Computer Science, Information Technology, or related field.
Salary Range USD $75,751 – $105,519 per year.
Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. In accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition also applies to citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where required by law. For more information on these policies, please refer to the University’s policy manual and relevant board policy documents.
Background Check Successful candidate must be able to pass a background check. Please visit
http://policylibrary.gatech.edu/employment/pre-employment-screening .
#J-18808-Ljbffr
Responsibilities
Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions.
Document technical processes, configurations, and solutions to create a knowledge base that supports continuous improvement in support services.
Assist in the development and implementation of Information Technology policies, procedures, and standards to ensure consistent and effective support operations.
Conduct training sessions for other Information Technology staff and end‑users on technical topics, promoting knowledge sharing and skill development within the team.
Monitor and analyze system performance, identifying trends and potential issues to proactively address them before they impact users.
Stay informed about emerging technologies and industry trends, evaluating their potential impact on the institution and recommending adoption as appropriate.
Participate in project teams to implement new technology solutions, providing technical expertise and support throughout the project lifecycle.
Prepare and present reports on support activities, metrics, and system performance to management, highlighting successes and areas for improvement.
Collaborate with Information Technology teams to troubleshoot and resolve incidents that require specialized knowledge and expertise in technology systems.
Perform other job‑related duties as assigned.
Educational Requirements Bachelor's Degree in a related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required.
Required Experience Six or more years of relevant experience.
Preferred Qualifications
Working knowledge of one or more programming languages and operational software development methodology.
Preferred educational qualification: Bachelor's Degree in Computer Science, Information Technology, or related field.
Salary Range USD $75,751 – $105,519 per year.
Equal Employment Opportunity The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. In accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, and services. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition also applies to citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where required by law. For more information on these policies, please refer to the University’s policy manual and relevant board policy documents.
Background Check Successful candidate must be able to pass a background check. Please visit
http://policylibrary.gatech.edu/employment/pre-employment-screening .
#J-18808-Ljbffr