Inside Higher Ed
Information Technology Support Engineer- Senior Professional
Inside Higher Ed, Atlanta, Georgia, United States, 30383
Information Technology Support Engineer – Senior Professional
Job ID:
290232
Location:
Atlanta, Georgia
Type:
Full‑Time (Regular)
Overview Georgia Tech is a top‑ranked public research university located in Atlanta. We take pride in our technological resources, collaborations, high‑quality student body, and a commitment to building an outstanding, diverse community of learning, discovery, and creation. Our mission is to develop leaders who advance technology and improve the human condition. We value academic excellence, diversity, innovation, collaboration, ethical behavior, stewardship, and inclusion.
Key Values
Students are our top priority.
We strive for excellence.
We thrive on diversity.
We celebrate collaboration.
We champion innovation.
We safeguard freedom of inquiry and expression.
We nurture the wellbeing of our community.
We act ethically.
We are responsible stewards.
College of Engineering Located in Atlanta, the College of Engineering (COE) is one of the largest producers of engineers in the country. It offers more than 50 degree tracks at the bachelor’s, master’s, and doctoral levels and is consistently ranked among the U.S. News & World Report top 10 engineering schools.
Job Summary Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues. The role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services for faculty, staff, and students.
Responsibilities
Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions.
Document technical processes, configurations, and solutions to build a knowledge base that supports continuous improvement.
Assist in the development and implementation of IT policies, procedures, and standards to ensure consistent and effective support operations.
Conduct training sessions for IT staff and end‑users on technical topics to promote knowledge sharing and skill development.
Monitor and analyze system performance, identifying trends and potential issues to proactively address them before they impact users.
Stay informed about emerging technologies and industry trends, evaluating their potential impact on the institution and recommending adoption as appropriate.
Participate in project teams to implement new technology solutions, providing technical expertise and support throughout the project lifecycle.
Prepare and present reports on support activities, metrics, and system performance to management, highlighting successes and areas for improvement.
Collaborate with IT teams to troubleshoot and resolve incidents that require specialized knowledge and expertise in technology systems.
Perform other job‑related duties as assigned.
Required Qualifications
Bachelor’s Degree in a related discipline or equivalent combination of education and experience.
Six or more years of relevant experience in IT support.
Advanced certification in systems or support preferred or required.
Working knowledge of one or more programming languages and operational software development methodology.
Experience with Windows, macOS, and Linux operating systems, including tools such as SCCM, MDT, JAMF Pro, Saltstack, or equivalent.
Preferred Qualifications
Additional certifications: MCSA, MD‑100, Windows 10, Linux, or macOS endpoint management.
Experience in NIST 800‑171 or DFARS compliance.
University experience preferred.
Compensation Salary range: $75,751 – $105,519.
Equal Employment Opportunity Georgia Tech is an Equal Employment Opportunity Employer. We are committed to maintaining a fair and respectful environment for all. All applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and other protected characteristics.
Background Check Applicants must pass a comprehensive background check. For more information, visit https://policylibrary.gatech.edu/employment/pre-employment-screening.
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290232
Location:
Atlanta, Georgia
Type:
Full‑Time (Regular)
Overview Georgia Tech is a top‑ranked public research university located in Atlanta. We take pride in our technological resources, collaborations, high‑quality student body, and a commitment to building an outstanding, diverse community of learning, discovery, and creation. Our mission is to develop leaders who advance technology and improve the human condition. We value academic excellence, diversity, innovation, collaboration, ethical behavior, stewardship, and inclusion.
Key Values
Students are our top priority.
We strive for excellence.
We thrive on diversity.
We celebrate collaboration.
We champion innovation.
We safeguard freedom of inquiry and expression.
We nurture the wellbeing of our community.
We act ethically.
We are responsible stewards.
College of Engineering Located in Atlanta, the College of Engineering (COE) is one of the largest producers of engineers in the country. It offers more than 50 degree tracks at the bachelor’s, master’s, and doctoral levels and is consistently ranked among the U.S. News & World Report top 10 engineering schools.
Job Summary Information Technology Support Engineers provide advanced technical support and solutions for complex hardware and software issues. The role involves diagnosing problems, implementing fixes, and collaborating with other IT teams to ensure the reliability and efficiency of technology services for faculty, staff, and students.
Responsibilities
Provide advanced technical support for complex hardware and software issues, diagnosing problems and implementing effective solutions.
Document technical processes, configurations, and solutions to build a knowledge base that supports continuous improvement.
Assist in the development and implementation of IT policies, procedures, and standards to ensure consistent and effective support operations.
Conduct training sessions for IT staff and end‑users on technical topics to promote knowledge sharing and skill development.
Monitor and analyze system performance, identifying trends and potential issues to proactively address them before they impact users.
Stay informed about emerging technologies and industry trends, evaluating their potential impact on the institution and recommending adoption as appropriate.
Participate in project teams to implement new technology solutions, providing technical expertise and support throughout the project lifecycle.
Prepare and present reports on support activities, metrics, and system performance to management, highlighting successes and areas for improvement.
Collaborate with IT teams to troubleshoot and resolve incidents that require specialized knowledge and expertise in technology systems.
Perform other job‑related duties as assigned.
Required Qualifications
Bachelor’s Degree in a related discipline or equivalent combination of education and experience.
Six or more years of relevant experience in IT support.
Advanced certification in systems or support preferred or required.
Working knowledge of one or more programming languages and operational software development methodology.
Experience with Windows, macOS, and Linux operating systems, including tools such as SCCM, MDT, JAMF Pro, Saltstack, or equivalent.
Preferred Qualifications
Additional certifications: MCSA, MD‑100, Windows 10, Linux, or macOS endpoint management.
Experience in NIST 800‑171 or DFARS compliance.
University experience preferred.
Compensation Salary range: $75,751 – $105,519.
Equal Employment Opportunity Georgia Tech is an Equal Employment Opportunity Employer. We are committed to maintaining a fair and respectful environment for all. All applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and other protected characteristics.
Background Check Applicants must pass a comprehensive background check. For more information, visit https://policylibrary.gatech.edu/employment/pre-employment-screening.
#J-18808-Ljbffr