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Mariner Finance

Branch Manager Trainee

Mariner Finance, Maysville, Kentucky, United States, 41056

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Mariner Finance is looking for recent college graduates who are natural leaders, aren’t afraid to take initiative, and are able to manage multiple priorities in a fast‑paced environment.

Mariner Finance offers a comprehensive training program that will jump‑start your career at our growing organization.

Branch Manager Trainee Reports to: Branch Manager

FLSA Status: Non‑Exempt

Schedule: Full‑time, 40 hours. Monday through Friday with seasonal Saturday hours as needed. Work hours depend on the time‑zone serviced. The company may change the schedule to address business needs.

In This Role, You Will: Complete a comprehensive Branch Manager Training Program according to a specific schedule, learn all aspects of Branch Operations, collaborate with and support the Branch Manager in managing daily operations, and support sales and collections through respectful, compassionate, and efficient customer service.

Responsibilities and Essential Duties:

Provide quality service to existing and prospective customers seeking loans.

Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services.

Exercise lending authority when reviewing and approving applications and use product knowledge to offer loan solutions that meet customer needs.

Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program.

Assist management in proactive daily task assignment to ensure the branch is structured to provide quality customer service.

Manage approval of exceptions to policy as authorized by management, using problem‑solving skills to resolve product, service, and policy‑related obstacles for customers.

Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.

Assist Branch Manager in managing multiple priorities with existing and potential customers, initiating contact to acquire additional financial information, completing reports, and communicating/ resolving problem situations.

Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using the annual business plan; assist manager in reviewing the branch income statement and implementing action plans based on analysis.

In the manager’s absence, provide leadership to the branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP.

Perform relief assignments in other markets across the organization to practice and demonstrate learned skills.

May perform additional functions depending on market demand and branch staffing, including collecting payments, processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.

Required Qualifications:

Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services; military rank may also substitute for a bachelor’s degree (e.g. E‑4, W1, or O3 and above).

Applicants must be willing to relocate and have the availability to travel to surrounding branches when needed.

Reliable transportation required.

Effective written and oral communication and personal computer skills.

Ability to complete essential duties/functions in a timely, accurate manner.

Demonstrated problem‑solving and interpersonal skills in demanding situations.

Must obtain applicable, required licenses to sell insurance products offered by the branch.

Must perform work‑related tasks at the assigned branch location except in emergencies, as determined by the company in consultation with applicable regulatory agencies.

Preferred Qualifications:

Customer service experience.

Internship or work experience in the Consumer Lending or Financial Services industry.

Bilingual fluency in Spanish/English.

Physical Demands: The employee must frequently sit for extended periods; reach with hands and arms; operate computer and phone systems; talk or hear. The employee is occasionally required to move about, be physically present in the office, and occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required include close vision and the ability to adjust focus.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice. IND1 #R5

Compensation: Competitive Base Salary, Milestone Salary Increases + Debt Assistance Program

Benefits:

Health Insurance – HSA with employer contributions if enrolled in a qualifying plan, FSA, and Dependent Care FSA

Vision Insurance

Dental Insurance

Company‑paid Basic Life, Long‑Term Disability, and AD&D Insurance

Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short‑Term Disability, Supplemental Life, and Supplemental AD&D Insurance

401(k) and Company Matching Contributions

Paid Time Off – full‑time employees may accrue a minimum of 120 hours per year

11 Paid Holidays

FMLA

Employee Assistance Program (EAP)

Paid Parental Leave

Referral Incentives

Education Assistance Program

Complimentary FIMC Membership Plan

Access to industry‑specific training programs

Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.

Benefits provided are consistent with applicable state laws and company policies. Eligibility may vary based on full‑time or part‑time status, location, or management level.

For additional information,

visit our benefits page .

Mariner Finance is an equal‑opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam‑era veteran. Employees must be able to perform the essential duties of the position satisfactorily, and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties of their job, absent undue hardship. Drug/Alcohol/Smoke‑free workplace.

Mariner Finance, LLC | NMLS #166564

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