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Join to apply for the Business Applications Specialist II role at Mariner Finance 2 weeks ago Be among the first 25 applicants Join to apply for the Business Applications Specialist II role at Mariner Finance Schedule: Work hours will depend on the business hours of the time zone serviced. Job Code Business Applications Specialist II FLSA Status Exempt Internal Comments IT Application Specialist Schedule: Work hours will depend on the business hours of the time zone serviced. To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business need In This Role, You Will: Focus on improving business processes and supporting critical business strategies by aiding in the development, implementation, and maintenance of business application systems. Provide technical support to the IT department and other business units, and be responsible for reviewing, analyzing, and evaluating business systems and user needs. Responsibilities and Essential Duties: Provide business application technical support to corporate office and remote branches. Improve business processes and support critical business strategies by aiding in the development, implementation, support and maintenance of business application systems. Work closely with internal stakeholders to understand, scope, requirements, document and review processes for business application solutions. Review, analyze, and evaluate business systems to provide new or enhanced capabilities. Develop, coordinate and execute application test plans and schedules. Provide analytics and support for IT-based projects and products. Provide tier 2 technical support and business application expertise to the IT department to resolve issues and to support the implementation of new solutions. Evaluate new information systems products or services and suggest changes to existing solutions to better aid the business. Assist the IT Service Desk to ensure that all Business Systems-related scripts, tasks, processes, and updates operate accurately to support our end users. Work with Compliance, Information Security and other IT teams to ensure all business applications meet company’s security requirements and regulatory guidelines. Adhere to IT change control processes and procedures to ensure documented system changes, test plans and schedules are in place before implementing changes into production. Develop standard operating procedures, how-to-docs and knowledge base articles to support production applications and various technologies. Design, develop, implement and support Robotic Process Automation (RPA) solutions that meet the needs of the business. Train users on how to use them when applicable. Develop and administer ITSM changes to support both front and back-end interfaces that align with ITIL best practices. Build and maintain relationships with teams and third parties for support issues. Automate where applicable utilizing scripting technologies to improve efficiencies that can support software deployments and mass changes in a large production environment. Perform other duties and assist other employees as assigned. IND1 Required Qualifications: Bachelor’s degree in a related discipline - Computer Science, Information Systems Management, Engineering, or similar. 3+ years of experience working in Information Technology providing application support. Strong knowledge in designing and managing an Ivanti ITSM platform and supporting modules. Expertise in Ivanti Neurons, Xtraction Reporting (or similar) and IT Asset Management. 2+ years working with Robotic Process Automation to eliminate repetitive manual tasks. Strong analytical, scripting and problem-solving skills. Passion for providing excellent customer service. Excellent oral and written communication skills - speaks clearly, appropriately and effectively with a diverse business units and technical teams. Collaborate and share information with other team members to improve knowledge across team to support the organization. Strong interpersonal skills - ability to work easily and explain complex ideas with both technical and non-technical team members. Ability to work in a fast-paced environment. Ability to multitask, change direction, effectively prioritize, and meet deadlines. Ability to occasionally adjust work schedule to meet business needs (standard forty (40) hour week with occasional after-hours and weekend requirements). Preferred Qualifications: Ivanti ITSM certification Experience with other ITSM platforms ITIL certification Experience with Microsoft Office, CRM’s and corporate business applications Experience with a variety of programming and scripting languages Physical Demands: While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time or without notice. Compensation : Salary (commensurate with experience) + Bonus Benefits: Mariner Finance offers comprehensive benefits to eligible employees, including: Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA Vision Insurance Dental Insurance Company-paid Basic Life, Long-Term Disability, and AD&D Insurance Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance 401(k) and Company Matching Contributions Paid Time Off - full-time employees may accrue a minimum of 120 hours per year 11 Paid Holidays FMLA Employee Assistance Program (EAP) Paid Parental Leave Referral Incentives Education Assistance Program Complimentary FIMC Membership Plan Access to industry-specific training programs Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement. Contact for additional information. Benefits provided are consistent with applicable state laws and Company policies. Eligibility may vary based on full-time or part-time status, location, or management level. For additional information, please visit: Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, creed, sex, gender, gender identity or expression, marital status, age, religion, national origin, sexual orientation, familial or caregiver status, citizenship status, status as a victim of domestic violence, medical condition, genetic information, pregnancy, physical or mental disability, or status as a disabled or Vietnam era veteran. Employee must be able to perform the essential duties/functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential duties/functions of their job, absent undue hardship. Drug/Alcohol/Smoke-free workplace. Mariner Finance, LLC | NMLS #166564 Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Engineering and Information Technology Industries Financial Services, Consumer Services, and Retail Referrals increase your chances of interviewing at Mariner Finance by 2x Get notified about new Business Application Specialist jobs in Nottingham, MD . 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