Workwize
Join our team as the Customer Success in the US for our fast-growing, SaaS scale-up. We’re expanding into North America and looking for a strategic, hands-on CSM to join our CSM team.
You'll work closely with our customers to drive adoption, retention, and growth—building lasting partnerships while helping shape how we do Customer Success in the US. If you're energized by ownership, impact, and scaling something from day one, we’d love to talk.
At Workwize, we’re revolutionizing how businesses support their global teams.
The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage. Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.
CSM Role
We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment. As our clients' needs differ, the solutions and your approach will differ as well.
What You Will Do:
1. Drive customer success and satisfaction:
Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services
Strengthen relationships by prioritizing engagement with customers
2. Establish revenue growth by utilizing expansion potential:
Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential
Skills and Qualifications:
Bachelor’s or Master’s degree (or a compelling reason for not completing one)
2+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients
Strong problem-solving abilities and analytical mindset
Proficiency in PowerPoint and Excel
Exceptional attention to detail
Experience in data analysis and interpretation
Excellent English communication skills (written and verbal) at a business-professional level
Characteristics:
You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
Commercial driven
You are a caring person, that wants to make a difference for customers
Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
The ability to present to Executives and Key Decision-makers
Transparent & Honest; you mean what you say and are not afraid to express yourself
Experience using CRM systems, HubSpot experience being a plus
You are a natural-born team player who is open to everything and everyone
Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home
Workwize offers:
A competitive salary and bonus scheme while working in a fast-growing, and dynamic environment.
Flexibility to work in a hybrid/remote environment, balancing office and home settings.
The best working setup, with all necessary tools and equipment provided.
A vibrant, entrepreneurial work environment that encourages innovation and growth.
Our Team
Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.
We are looking forward to meeting you and discover if there is a match with the Workwize team!
#J-18808-Ljbffr
At Workwize, we’re revolutionizing how businesses support their global teams.
The rise of a global workforce has enabled companies to access a broader talent pool but has also brought logistical challenges, such as local vendor availability, timely laptop delivery, equipment management, and local retrieval and storage. Workwize’s SaaS platform, integrated with suppliers and warehouses worldwide, simplifies and automates the deployment, management, and retrieval of IT hardware for distributed teams. Currently, Workwize facilitates fast, local deliveries in 100+ countries, supporting the IT lifecycle for over 25,000 users and managing 100,000+ devices globally.
CSM Role
We are looking for a new Customer Success Manager who understands our customer business objectives and acts as a trusted advisor to our clients. This means you can have a call in the morning with Friesland Campina, Otrium, or Adyen, during the afternoon you will call with a prospective client to discuss QBR or Contract Renewal, whilst at the end of the day you will sit down with the internal team to optimize processes. As our colleague, you will communicate effectively across multiple departments and customers and can shift gears at a moment's notice. Most importantly, you enjoy the challenge of providing excellent customer service in a fast-paced environment. As our clients' needs differ, the solutions and your approach will differ as well.
What You Will Do:
1. Drive customer success and satisfaction:
Be responsible for the complete customer lifecycle, ensuring successful delivery, adoption, expansion, and renewal of products and services
Strengthen relationships by prioritizing engagement with customers
2. Establish revenue growth by utilizing expansion potential:
Focus on driving revenue growth through expansion, identifying opportunities for upselling and cross-selling
Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue growth potential
Skills and Qualifications:
Bachelor’s or Master’s degree (or a compelling reason for not completing one)
2+ years of experience in a client-facing role, managing complex accounts—preferably in a SaaS environment
Previous Sales experience - Commercial driven, who knows how to navigate the conversation and add value to our clients
Strong problem-solving abilities and analytical mindset
Proficiency in PowerPoint and Excel
Exceptional attention to detail
Experience in data analysis and interpretation
Excellent English communication skills (written and verbal) at a business-professional level
Characteristics:
You have an ambitious, entrepreneurial & digital mindset with the ability to work effectively and autonomously in an ever-changing start-up environment
Commercial driven
You are a caring person, that wants to make a difference for customers
Thorough & analytical; you are eager to use the data to identify possibilities to support the clients
The ability to present to Executives and Key Decision-makers
Transparent & Honest; you mean what you say and are not afraid to express yourself
Experience using CRM systems, HubSpot experience being a plus
You are a natural-born team player who is open to everything and everyone
Ambassador of hybrid working; you support the hybrid working policy - from our office in New York and from home
Workwize offers:
A competitive salary and bonus scheme while working in a fast-growing, and dynamic environment.
Flexibility to work in a hybrid/remote environment, balancing office and home settings.
The best working setup, with all necessary tools and equipment provided.
A vibrant, entrepreneurial work environment that encourages innovation and growth.
Our Team
Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.
We are looking forward to meeting you and discover if there is a match with the Workwize team!
#J-18808-Ljbffr