SBT Global, Inc.
Responsibilities
Tier 2/3 technical support for end-user devices and enterprise applications.
Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
Administer and configure MDM solutions:
Intune for Windows devices.
Kandji for macOS devices.
Troubleshoot and resolve advanced issues related to:
macOS (85% of endpoints).
Windows (15% of endpoints).
Implement and enforce security policies, compliance standards, and device configurations.
Collaborate with Tier 1 support and escalate complex issues as needed.
Monitor system health and performance; recommend improvements.
Change management with identity and access management (Azure AD/Entra).
Document processes, configurations, and troubleshooting steps.
Qualifications
5+ years of experience in IT support or systems administration.
Strong knowledge of:
Microsoft 365 administration.
macOS and Windows troubleshooting
Hands‑on experience with Intune and/or Kandji.
Familiarity with Azure AD/Entra ID and conditional access policies.
Understanding of network fundamentals (DNS, DHCP, VPN).
Excellent problem‑solving and communication skills.
Preferred Qualifications
Experience in cloud‑first environments.
Scripting skills (PowerShell, Bash) for automation.
Knowledge of security best practices and compliance frameworks.
Certifications such as Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, or equivalent.
Soft Skills & Cultural Fit
Customer‑focused mindset: Ability to communicate clearly and empathetically with end users.
Collaborative team player: Works well across departments and with global teams.
Adaptability: Comfortable in a fast‑paced, evolving IT environment.
Ownership mentality: Takes initiative and drives issues to resolution.
Continuous learner: Stays updated on emerging technologies and best practices.
Strong documentation habits: Ensures processes and solutions are well recorded for team knowledge sharing.
Additional Information All your information will be kept confidential according to EEO guidelines.
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Tier 2/3 technical support for end-user devices and enterprise applications.
Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
Administer and configure MDM solutions:
Intune for Windows devices.
Kandji for macOS devices.
Troubleshoot and resolve advanced issues related to:
macOS (85% of endpoints).
Windows (15% of endpoints).
Implement and enforce security policies, compliance standards, and device configurations.
Collaborate with Tier 1 support and escalate complex issues as needed.
Monitor system health and performance; recommend improvements.
Change management with identity and access management (Azure AD/Entra).
Document processes, configurations, and troubleshooting steps.
Qualifications
5+ years of experience in IT support or systems administration.
Strong knowledge of:
Microsoft 365 administration.
macOS and Windows troubleshooting
Hands‑on experience with Intune and/or Kandji.
Familiarity with Azure AD/Entra ID and conditional access policies.
Understanding of network fundamentals (DNS, DHCP, VPN).
Excellent problem‑solving and communication skills.
Preferred Qualifications
Experience in cloud‑first environments.
Scripting skills (PowerShell, Bash) for automation.
Knowledge of security best practices and compliance frameworks.
Certifications such as Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, or equivalent.
Soft Skills & Cultural Fit
Customer‑focused mindset: Ability to communicate clearly and empathetically with end users.
Collaborative team player: Works well across departments and with global teams.
Adaptability: Comfortable in a fast‑paced, evolving IT environment.
Ownership mentality: Takes initiative and drives issues to resolution.
Continuous learner: Stays updated on emerging technologies and best practices.
Strong documentation habits: Ensures processes and solutions are well recorded for team knowledge sharing.
Additional Information All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr