A2Z Return Values, Inc. (dba. A2Z-Software)
System Engineer - Cloud,MacOS
A2Z Return Values, Inc. (dba. A2Z-Software), Anaheim, California, United States, 92808
Job Details
Location:
Huntington Beach, CA 92648 Employment Type:
Contractor Pay Rate: ($40 - $45) W2 About the Role
We are seeking a highly skilled
IT Engineer
to provide Tier 2/3 service for a modern, cloud-first environment. The ideal candidate will have strong expertise in
Azure ,
Microsoft 365 ,
macOS , and
Windows , with hands-on experience managing devices through
Intune
and
Kandji . This role requires a proactive problem-solver who can handle complex technical issues, optimize system performance, and ensure a seamless user experience across platforms. Key Responsibilities
Provide
Tier 2/3 technical support
for end-user devices and enterprise applications. Manage and maintain
Microsoft 365
services (Exchange Online, SharePoint, Teams, OneDrive). Administer and configure
MDM solutions : Kandji
for macOS devices. Troubleshoot and resolve advanced issues related to: macOS (85% of endpoints). Windows (15% of endpoints). Implement and enforce
security policies , compliance standards, and device configurations. Collaborate with Tier 1 support and escalate complex issues as needed. Monitor system health and performance; recommend improvements. Change management with
identity and access management
(Azure AD/Entra). Document processes, configurations, and troubleshooting steps. Required Qualifications
5+ years
of experience in IT support or systems administration. Strong knowledge of: Microsoft 365 administration . macOS and Windows troubleshooting . Hands-on experience with
Intune
and/or
Kandji . Familiarity with
Azure AD/Entra ID
and conditional access policies. Understanding of
network fundamentals
(DNS, DHCP, VPN). Excellent problem-solving and communication skills. Preferred Qualifications
Experience in
cloud-first environments . Knowledge of
security best practices
and compliance frameworks. Certifications such as
Microsoft Certified: Modern Desktop Administrator ,
Apple Certified Support Professional , or equivalent. Soft Skills & Cultural Fit
Customer-focused mindset: Ability to communicate clearly and empathetically with end-users. Collaborative team player: Works well across departments and with global teams. Adaptability: Comfortable in a fast-paced, evolving IT environment. Ownership mentality: Takes initiative and drives issues to resolution. Continuous learner: Stays updated on emerging technologies and best practices. Strong documentation habits: Ensures processes and solutions are well recorded for team knowledge sharing. Why Join Us?
Work in a
modern IT environment
with cutting-edge tools. Opportunity to
shape device management strategy
for a hybrid ecosystem. Collaborative team culture with room for growth.
#J-18808-Ljbffr
Location:
Huntington Beach, CA 92648 Employment Type:
Contractor Pay Rate: ($40 - $45) W2 About the Role
We are seeking a highly skilled
IT Engineer
to provide Tier 2/3 service for a modern, cloud-first environment. The ideal candidate will have strong expertise in
Azure ,
Microsoft 365 ,
macOS , and
Windows , with hands-on experience managing devices through
Intune
and
Kandji . This role requires a proactive problem-solver who can handle complex technical issues, optimize system performance, and ensure a seamless user experience across platforms. Key Responsibilities
Provide
Tier 2/3 technical support
for end-user devices and enterprise applications. Manage and maintain
Microsoft 365
services (Exchange Online, SharePoint, Teams, OneDrive). Administer and configure
MDM solutions : Kandji
for macOS devices. Troubleshoot and resolve advanced issues related to: macOS (85% of endpoints). Windows (15% of endpoints). Implement and enforce
security policies , compliance standards, and device configurations. Collaborate with Tier 1 support and escalate complex issues as needed. Monitor system health and performance; recommend improvements. Change management with
identity and access management
(Azure AD/Entra). Document processes, configurations, and troubleshooting steps. Required Qualifications
5+ years
of experience in IT support or systems administration. Strong knowledge of: Microsoft 365 administration . macOS and Windows troubleshooting . Hands-on experience with
Intune
and/or
Kandji . Familiarity with
Azure AD/Entra ID
and conditional access policies. Understanding of
network fundamentals
(DNS, DHCP, VPN). Excellent problem-solving and communication skills. Preferred Qualifications
Experience in
cloud-first environments . Knowledge of
security best practices
and compliance frameworks. Certifications such as
Microsoft Certified: Modern Desktop Administrator ,
Apple Certified Support Professional , or equivalent. Soft Skills & Cultural Fit
Customer-focused mindset: Ability to communicate clearly and empathetically with end-users. Collaborative team player: Works well across departments and with global teams. Adaptability: Comfortable in a fast-paced, evolving IT environment. Ownership mentality: Takes initiative and drives issues to resolution. Continuous learner: Stays updated on emerging technologies and best practices. Strong documentation habits: Ensures processes and solutions are well recorded for team knowledge sharing. Why Join Us?
Work in a
modern IT environment
with cutting-edge tools. Opportunity to
shape device management strategy
for a hybrid ecosystem. Collaborative team culture with room for growth.
#J-18808-Ljbffr