Nexien Inc.
Base pay range
$90,000.00/yr - $110,000.00/yr We are seeking a highly skilled IT Engineer to provide Tier 2/3 service for a modern, cloud-first environment. The ideal candidate will have strong expertise in Azure, Microsoft 365, macOS, and Windows, with hands-on experience managing devices through Intune and Kandji. This role requires a proactive problem-solver who can handle complex technical issues, optimize system performance, and ensure a seamless user experience across platforms. Key Responsibilities
Provide Tier 2/3 technical support for end-user devices and enterprise applications. Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive). Administer and configure MDM solutions: Intune for Windows devices, Kandji for macOS devices. Troubleshoot and resolve advanced issues related to macOS (85% of endpoints) and Windows (15% of endpoints). Implement and enforce security policies, compliance standards, and device configurations. Collaborate with Tier 1 support and escalate complex issues as needed. Monitor system health and performance; recommend improvements. Change management with identity and access management (Azure AD/Entra). Document processes, configurations, and troubleshooting steps. Required Qualifications
5+ years of experience in IT support or systems administration. Strong knowledge of Microsoft 365 administration, macOS and Windows troubleshooting. Hands‑on experience with Intune and/or Kandji. Familiarity with Azure AD/Entra ID and conditional access policies. Understanding of network fundamentals (DNS, DHCP, VPN). Excellent problem‑solving and communication skills. Preferred Qualifications
Experience in cloud‑first environments. Knowledge of security best practices and compliance frameworks. Certifications such as Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, or equivalent. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology
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$90,000.00/yr - $110,000.00/yr We are seeking a highly skilled IT Engineer to provide Tier 2/3 service for a modern, cloud-first environment. The ideal candidate will have strong expertise in Azure, Microsoft 365, macOS, and Windows, with hands-on experience managing devices through Intune and Kandji. This role requires a proactive problem-solver who can handle complex technical issues, optimize system performance, and ensure a seamless user experience across platforms. Key Responsibilities
Provide Tier 2/3 technical support for end-user devices and enterprise applications. Manage and maintain Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive). Administer and configure MDM solutions: Intune for Windows devices, Kandji for macOS devices. Troubleshoot and resolve advanced issues related to macOS (85% of endpoints) and Windows (15% of endpoints). Implement and enforce security policies, compliance standards, and device configurations. Collaborate with Tier 1 support and escalate complex issues as needed. Monitor system health and performance; recommend improvements. Change management with identity and access management (Azure AD/Entra). Document processes, configurations, and troubleshooting steps. Required Qualifications
5+ years of experience in IT support or systems administration. Strong knowledge of Microsoft 365 administration, macOS and Windows troubleshooting. Hands‑on experience with Intune and/or Kandji. Familiarity with Azure AD/Entra ID and conditional access policies. Understanding of network fundamentals (DNS, DHCP, VPN). Excellent problem‑solving and communication skills. Preferred Qualifications
Experience in cloud‑first environments. Knowledge of security best practices and compliance frameworks. Certifications such as Microsoft Certified: Modern Desktop Administrator, Apple Certified Support Professional, or equivalent. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology
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