City of Palo Alto
Utilities Field Service Representative
City of Palo Alto, Palo Alto, California, United States, 94306
Overview
Join to apply for the
Utilities Field Service Representative
role at
City of Palo Alto . The City of Palo Alto is seeking a reliable, motivated, and customer-focused professional to join our Utilities team as a
Field Service Representative . The Position
Under the direction of the Electric Utilities Supervisor, the Utility Field Service Representative responds to customer requests for emergency and non-emergency services involving water, gas, or electric utilities, and takes appropriate corrective action; provides appliance operating information to customers, handles field service orders for the Utilities Customer Service Center, and reads meters as required. Ideal Candidate
PG&E GSR Certified (preferred) Ability to work in all types of weather Ability to drive safely in all weather and road conditions Ability to work extended hours, nights, weekends, and holidays Reside within 60 minutes of the City of Palo Alto Emergency Response experience Face to face customer service experience Benefits & Compensation
Benefits:
Fantastic benefits package! To learn more, click Here. Compensation (SEIU):
Comprehensive compensation plan. To learn more, click Here. *This is a continuous recruitment and may remain open until filled* Important Dates
First review of applications will take place on November 4, 2025. Applicants are encouraged to apply early. This date is tentative and may change based on the needs of the hiring department. This position is represented by the Service Employees International Union (SEIU). Essential & Other Responsibilities
Utilizes gas detection equipment and leak investigation techniques to investigate and isolate natural gas leaks within residential or commercial buildings; takes corrective action to mitigate hazards and improper gas appliance operation. Investigates and isolates leaks from the CPAU gas distribution system and repairs leaks at gas meters. Responds with PAFD for emergency utility support as directed by the PAFD Incident Commander. Turns on/off electric, water, and gas service in accordance with work orders and ensures safe operation of customer-owned gas appliances. Investigates complaints and provides emergency service for operational problems and refers issues to the appropriate City division. Analyzes customer appliance problems and determines necessary actions or refers for outside service. Lights pilots for customer-owned gas appliances and confirms safe operation. Performs field investigations of high bill complaints and provides routine field services. Completes and inputs daily field service orders and related reports, including gas leak investigation reports and referrals to other departments. Ability to build diaphragm-style gas meter sets up to 1000 cfh. Qualifications
High school graduation, GED or equivalent One (1) year experience in customer service work, or two (2) years as a meter installer with a gas utility, or one year experience servicing gas and electric appliances and heating equipment Special Requirements
Attain and complete gas service training course administered by PG&E within twelve months of employment; all expenses paid by the City of Palo Alto FSR must pass and maintain qualifying status of DOT OQ certifications related to essential job functions The Selection Process
Applicants will receive recruitment status notifications via email (governmentjobs.com account also has notification status updates). Screening typically includes a panel interview and skills assessment before final interviews with the hiring manager or designee. The City of Palo Alto is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages discussions about potential accommodations. Additional Notes
This description may include links or notes for online applications; if you have problems applying, contact NeoGov Live Applicant Support at (855) 524-5627, between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.
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Join to apply for the
Utilities Field Service Representative
role at
City of Palo Alto . The City of Palo Alto is seeking a reliable, motivated, and customer-focused professional to join our Utilities team as a
Field Service Representative . The Position
Under the direction of the Electric Utilities Supervisor, the Utility Field Service Representative responds to customer requests for emergency and non-emergency services involving water, gas, or electric utilities, and takes appropriate corrective action; provides appliance operating information to customers, handles field service orders for the Utilities Customer Service Center, and reads meters as required. Ideal Candidate
PG&E GSR Certified (preferred) Ability to work in all types of weather Ability to drive safely in all weather and road conditions Ability to work extended hours, nights, weekends, and holidays Reside within 60 minutes of the City of Palo Alto Emergency Response experience Face to face customer service experience Benefits & Compensation
Benefits:
Fantastic benefits package! To learn more, click Here. Compensation (SEIU):
Comprehensive compensation plan. To learn more, click Here. *This is a continuous recruitment and may remain open until filled* Important Dates
First review of applications will take place on November 4, 2025. Applicants are encouraged to apply early. This date is tentative and may change based on the needs of the hiring department. This position is represented by the Service Employees International Union (SEIU). Essential & Other Responsibilities
Utilizes gas detection equipment and leak investigation techniques to investigate and isolate natural gas leaks within residential or commercial buildings; takes corrective action to mitigate hazards and improper gas appliance operation. Investigates and isolates leaks from the CPAU gas distribution system and repairs leaks at gas meters. Responds with PAFD for emergency utility support as directed by the PAFD Incident Commander. Turns on/off electric, water, and gas service in accordance with work orders and ensures safe operation of customer-owned gas appliances. Investigates complaints and provides emergency service for operational problems and refers issues to the appropriate City division. Analyzes customer appliance problems and determines necessary actions or refers for outside service. Lights pilots for customer-owned gas appliances and confirms safe operation. Performs field investigations of high bill complaints and provides routine field services. Completes and inputs daily field service orders and related reports, including gas leak investigation reports and referrals to other departments. Ability to build diaphragm-style gas meter sets up to 1000 cfh. Qualifications
High school graduation, GED or equivalent One (1) year experience in customer service work, or two (2) years as a meter installer with a gas utility, or one year experience servicing gas and electric appliances and heating equipment Special Requirements
Attain and complete gas service training course administered by PG&E within twelve months of employment; all expenses paid by the City of Palo Alto FSR must pass and maintain qualifying status of DOT OQ certifications related to essential job functions The Selection Process
Applicants will receive recruitment status notifications via email (governmentjobs.com account also has notification status updates). Screening typically includes a panel interview and skills assessment before final interviews with the hiring manager or designee. The City of Palo Alto is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals with disabilities and encourages discussions about potential accommodations. Additional Notes
This description may include links or notes for online applications; if you have problems applying, contact NeoGov Live Applicant Support at (855) 524-5627, between 6:00 AM and 5:00 PM Pacific Time, Monday - Friday.
#J-18808-Ljbffr