Vaco by Highspring
Sr. Support Engineer (Healthcare - Hybrid)
Vaco by Highspring, Sarasota, Florida, United States, 34243
Overview
The
Sr. Support Engineer
will provide advanced support across clinical and business technologies; acting as Tier 2 escalation for complex incidents. These will include troubleshooting endpoints (Windows/macOS), printing, networking, VPN, authentication, supporting user access, device compliance, security controls across SaaS/cloud, Tier 2 application support (eClinicalWorks), M365/Entra ID, MFA security, and Intune. Compensation
$30.00/hr - $40.00/hr On-Site: 1 day/week in Sarasota, FL (34233) - 4 days remote Duration: 6 month contract (Chance to convert) Requirements
~4 years of IT support experience in healthcare environment Well-rounded generalist with strong Tier 2 troubleshooting across endpoints, apps, networking, IAM etc. Comfortable supporting clinical systems (eClinicalWorks) and business apps Solid foundation of M365, Intune, Entra ID/Azure AD, and Azure knowledge SaaS & Identity platforms; MFA/security configurations ITIL processes & frameworks; ITSM experience (Freshservice) Key Responsibilities
Act as an escalation point for complex incidents from Tier 1 analysts and end users. Provide advanced troubleshooting for endpoints (Windows, macOS), printing, networking, VPN, and authentication issues. Support user access, device compliance, and security controls across various SaaS and cloud platforms. Diagnose issues spanning applications, endpoints, connectivity, and identity - with a focus on resolution and clear documentation. Application & SaaS Support Provide Tier 2 support for clinical and business applications, including eClinicalWorks, scheduling platforms, patient engagement systems, and ancillary apps. Troubleshoot login, access, performance, and workflow issues. Coordinate with application owners and vendors for escalations and incident resolution. Maintain working knowledge of major SaaS tools in use across the organization (M365, communication, security, clinical systems, operational tools). Cloud & Identity Exposure Support user lifecycle and access management across Microsoft 365, Microsoft Entra ID, and other SaaS platforms. Assist with troubleshooting of device compliance and configuration in Microsoft Intune. Navigate Microsoft Azure at a foundational level to support escalation triage. Understand and support multi-factor authentication and security configurations. Partner with infrastructure, security, and clinical system teams to ensure fast, coordinated resolutions. Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
Home Health Care Services
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The
Sr. Support Engineer
will provide advanced support across clinical and business technologies; acting as Tier 2 escalation for complex incidents. These will include troubleshooting endpoints (Windows/macOS), printing, networking, VPN, authentication, supporting user access, device compliance, security controls across SaaS/cloud, Tier 2 application support (eClinicalWorks), M365/Entra ID, MFA security, and Intune. Compensation
$30.00/hr - $40.00/hr On-Site: 1 day/week in Sarasota, FL (34233) - 4 days remote Duration: 6 month contract (Chance to convert) Requirements
~4 years of IT support experience in healthcare environment Well-rounded generalist with strong Tier 2 troubleshooting across endpoints, apps, networking, IAM etc. Comfortable supporting clinical systems (eClinicalWorks) and business apps Solid foundation of M365, Intune, Entra ID/Azure AD, and Azure knowledge SaaS & Identity platforms; MFA/security configurations ITIL processes & frameworks; ITSM experience (Freshservice) Key Responsibilities
Act as an escalation point for complex incidents from Tier 1 analysts and end users. Provide advanced troubleshooting for endpoints (Windows, macOS), printing, networking, VPN, and authentication issues. Support user access, device compliance, and security controls across various SaaS and cloud platforms. Diagnose issues spanning applications, endpoints, connectivity, and identity - with a focus on resolution and clear documentation. Application & SaaS Support Provide Tier 2 support for clinical and business applications, including eClinicalWorks, scheduling platforms, patient engagement systems, and ancillary apps. Troubleshoot login, access, performance, and workflow issues. Coordinate with application owners and vendors for escalations and incident resolution. Maintain working knowledge of major SaaS tools in use across the organization (M365, communication, security, clinical systems, operational tools). Cloud & Identity Exposure Support user lifecycle and access management across Microsoft 365, Microsoft Entra ID, and other SaaS platforms. Assist with troubleshooting of device compliance and configuration in Microsoft Intune. Navigate Microsoft Azure at a foundational level to support escalation triage. Understand and support multi-factor authentication and security configurations. Partner with infrastructure, security, and clinical system teams to ensure fast, coordinated resolutions. Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
Home Health Care Services
#J-18808-Ljbffr