MaxHealth
Overview
Senior Support Engineer - Sarasota, FL
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MaxHealth MaxHealth is seeking a Senior Support Engineer to provide advanced technical support across MaxHealth's clinical and business technology environment. This role blends hands-on troubleshooting, application support, and infrastructure awareness, serving as a Tier 2 escalation point for complex issues. Location: Sarasota, FL Pay rate starting at $25.00 per hour. Hours: 9:00am to 6:00pm. Benefits include health insurance, a 401k plan, life insurance, long-term disability, paid holidays, and PTO.
Key Responsibilities
Tier 2 technical support
Act as an escalation point for complex incidents from Tier 1 analysts and end users
Provide advanced troubleshooting for endpoints (Windows, macOS), printing, networking, VPN, and authentication issues
Support user access, device compliance, and security controls across various SaaS and cloud platforms
Diagnose issues spanning applications, endpoints, connectivity, and identity with a focus on resolution and clear documentation
Application & SaaS support: provide Tier 2 support for clinical and business applications (eClinicalWorks, scheduling platforms, patient engagement systems, and ancillary apps)
Troubleshoot login, access, performance, and workflow issues
Coordinate with application owners and vendors for escalations and incident resolution
Maintain working knowledge of major SaaS tools in use across the organization (M365, communication, security, clinical systems, operational tools)
Cloud & Identity: support user lifecycle and access management across Microsoft 365, Microsoft Entra ID, and other SaaS platforms
Assist with troubleshooting of device compliance and configuration in Microsoft Intune
Navigate Microsoft Azure at a foundational level to support escalation triage
Understand and support multi-factor authentication and security configurations
Document resolutions and contribute to knowledge base articles to strengthen team capabilities
Mentor and support junior analysts with complex troubleshooting
Partner with infrastructure, security, and clinical system teams to ensure fast, coordinated resolutions
Qualifications & Skills
4+ years of progressive IT support experience, ideally in a healthcare or multi-site environment
Broad technical troubleshooting skills across:
Endpoints (Windows, macOS)
Networking fundamentals (DNS, DHCP, VPN, LAN/WAN)
SaaS applications and identity platforms
Clinical applications and EHR workflows
Familiarity with:
M365, Intune, Entra ID, Azure (foundational level)
Common clinical systems and workflows in outpatient settings
ITIL Processes & Framework
Excellent communication and customer service skills, with an ability to support both clinical and non-clinical staff
Strong documentation discipline and comfort in ITSM platforms (e.g., Freshservice)
Preferred certifications:
Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent foundational cloud cert
HDI Support Center Analyst or equivalent
Clinical application certifications a plus
About MaxHealth MaxHealth is dedicated to simplifying healthcare and ensuring healthier futures. Founded in 2015, MaxHealth is a leading primary care platform focused on providing high-quality, integrated care to adults and senior patients throughout Florida. We provide care for more than 120,000 patients, most of whom are beneficiaries of government-sponsored healthcare programs like Medicare, or of health plans purchased on the Affordable Care Act exchange marketplace. MaxHealth is a rapidly growing medical practice with more than 50 clinics across central and southern Florida. We partner with independent providers and utilize our platform to help them provide high-quality care. We are customer-centered; compassionate; results-driven; proactive; collaborative; and adaptable in executing our vision to help patients live their best lives. Our mission is to deliver quality care, a simplified experience, and happiness. One patient at a time.
#IND123
Job Posted by ApplicantPro
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Medical Practices
#J-18808-Ljbffr
Senior Support Engineer - Sarasota, FL
at
MaxHealth MaxHealth is seeking a Senior Support Engineer to provide advanced technical support across MaxHealth's clinical and business technology environment. This role blends hands-on troubleshooting, application support, and infrastructure awareness, serving as a Tier 2 escalation point for complex issues. Location: Sarasota, FL Pay rate starting at $25.00 per hour. Hours: 9:00am to 6:00pm. Benefits include health insurance, a 401k plan, life insurance, long-term disability, paid holidays, and PTO.
Key Responsibilities
Tier 2 technical support
Act as an escalation point for complex incidents from Tier 1 analysts and end users
Provide advanced troubleshooting for endpoints (Windows, macOS), printing, networking, VPN, and authentication issues
Support user access, device compliance, and security controls across various SaaS and cloud platforms
Diagnose issues spanning applications, endpoints, connectivity, and identity with a focus on resolution and clear documentation
Application & SaaS support: provide Tier 2 support for clinical and business applications (eClinicalWorks, scheduling platforms, patient engagement systems, and ancillary apps)
Troubleshoot login, access, performance, and workflow issues
Coordinate with application owners and vendors for escalations and incident resolution
Maintain working knowledge of major SaaS tools in use across the organization (M365, communication, security, clinical systems, operational tools)
Cloud & Identity: support user lifecycle and access management across Microsoft 365, Microsoft Entra ID, and other SaaS platforms
Assist with troubleshooting of device compliance and configuration in Microsoft Intune
Navigate Microsoft Azure at a foundational level to support escalation triage
Understand and support multi-factor authentication and security configurations
Document resolutions and contribute to knowledge base articles to strengthen team capabilities
Mentor and support junior analysts with complex troubleshooting
Partner with infrastructure, security, and clinical system teams to ensure fast, coordinated resolutions
Qualifications & Skills
4+ years of progressive IT support experience, ideally in a healthcare or multi-site environment
Broad technical troubleshooting skills across:
Endpoints (Windows, macOS)
Networking fundamentals (DNS, DHCP, VPN, LAN/WAN)
SaaS applications and identity platforms
Clinical applications and EHR workflows
Familiarity with:
M365, Intune, Entra ID, Azure (foundational level)
Common clinical systems and workflows in outpatient settings
ITIL Processes & Framework
Excellent communication and customer service skills, with an ability to support both clinical and non-clinical staff
Strong documentation discipline and comfort in ITSM platforms (e.g., Freshservice)
Preferred certifications:
Microsoft Certified: Azure Fundamentals (AZ-900) or equivalent foundational cloud cert
HDI Support Center Analyst or equivalent
Clinical application certifications a plus
About MaxHealth MaxHealth is dedicated to simplifying healthcare and ensuring healthier futures. Founded in 2015, MaxHealth is a leading primary care platform focused on providing high-quality, integrated care to adults and senior patients throughout Florida. We provide care for more than 120,000 patients, most of whom are beneficiaries of government-sponsored healthcare programs like Medicare, or of health plans purchased on the Affordable Care Act exchange marketplace. MaxHealth is a rapidly growing medical practice with more than 50 clinics across central and southern Florida. We partner with independent providers and utilize our platform to help them provide high-quality care. We are customer-centered; compassionate; results-driven; proactive; collaborative; and adaptable in executing our vision to help patients live their best lives. Our mission is to deliver quality care, a simplified experience, and happiness. One patient at a time.
#IND123
Job Posted by ApplicantPro
Job Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Medical Practices
#J-18808-Ljbffr