State of Arizona
ARIZONA DEPARTMENT OF ADMINISTRATION – Delivering results that matter by providing best‑in‑class support services.
Director of Network Operations Job Location: Arizona Strategic Enterprise Technology (ASET) This position may offer the ability to work remotely on a hybrid basis, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Main Office Location: 100 N 15th Ave, Ste 302, Phoenix, AZ 85007
Posting Details:
Salary Range: $125,000 - $135,000 Grade: 30 Open Until Business Needs Are Met (First Review of Resumes 11/3/2025)
Job Summary Join the Arizona Department of Administration (ADOA), Arizona Strategic Enterprise Technology (ASET) Division, in a pivotal leadership role as the Director of Network Operations. This key position oversees the strategic and operational direction for the Arizona Network Program (AZNet), the State's comprehensive enterprise telecommunications and network infrastructure program managed by ADOA's Enterprise Infrastructure and Communications (EIC) unit. Managing services contacts, the Director will drive the reliable, secure, and efficient operation of the State’s entire network infrastructure—including WAN, LAN, Internet, VoIP, and collaboration tools—while fostering collaboration across State agencies, technology partners, and executive leadership.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across many agencies, employees participate in the State’s Remote Work Program and are able to work remotely in their homes, offices, and hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties
Lead and oversee statewide network operations, including all telecommunications services, network management, and infrastructure performance.
Manage strategic relationships with the State’s telecommunications service provider(s) and coordinate with Executive Branch agencies to ensure optimal service delivery.
Develop, implement, and enforce network operations policies, service standards, and governance frameworks in alignment with ADOA and EIC objectives.
Lead and mentor cross‑functional technical teams and project groups representing ADOA‑EIC, agencies, and managed service providers.
Develop business cases, budgets, and performance reports for network operations, capital investments, and modernization initiatives.
Lead special technology initiatives, pilots, or emerging infrastructure projects as directed by ADOA leadership.
Represent ADOA‑EIC and the AZNet program at interagency meetings, legislative sessions, and statewide forums.
Knowledge, Skills & Abilities (KSAs) Knowledge of:
Technology terms, concepts, and applications relevant to current and future state requirements to track contract compliance.
Contract management, performance measurements, and contract service agreements.
Principles and practices of State government, government management, and administrative processes.
Telecommunications equipment platforms—routers, switches, call center applications—from multiple vendors.
Management techniques and organizational processes.
Skills in:
Interpersonal – ability to communicate clearly in one‑on‑one and group settings with officials, managers, vendors, and the public.
Analytical – ability to develop tools and analyze contract compliance, formulate solutions, conduct research, and present data.
Communications (oral, written, graphic) – ability to write and speak concisely in reports, interviews, and presentations.
Ability to:
Balance, prioritize, and organize multiple tasks.
Work collaboratively across teams and organizations.
Synthesize feedback and adjust plans.
Build strong relationships inside and outside the organization.
Manage medium and large teams.
Evaluate emerging technologies.
Apply creative solutions to business problems.
Understand and anticipate needs and priorities of customers.
Direct, motivate, and lead team meetings.
Organize time effectively under pressure within budget constraints.
Negotiate with vendors and agencies for positive outcomes.
Selective Preference(s)
Bachelor’s or Master’s degree in Information Technology, Computer Science, Telecommunications, or related field.
10+ years of progressively responsible experience in enterprise network operations, telecommunications management, or IT infrastructure leadership.
Proven experience managing large‑scale managed services contracts, preferably in public sector or complex enterprise environments.
Strong background in IP networking, cybersecurity, VoIP, and cloud‑based communication solutions.
Demonstrated ability to manage vendor performance, SLAs, and multi‑agency operations.
Pre‑Employment Requirements
Background and reference check, including state and federal criminal records fingerprint check.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave – up to 12 weeks for newborn or adopted child (pilot program)
Health and dental insurance
Retirement plan
Life insurance and long‑term disability insurance
Optional short‑term disability, deferred compensation, and supplemental life insurance.
Remote work is a management option and not an entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program at the here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Retirement
Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment.
Contact Us
If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
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Director of Network Operations Job Location: Arizona Strategic Enterprise Technology (ASET) This position may offer the ability to work remotely on a hybrid basis, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. Main Office Location: 100 N 15th Ave, Ste 302, Phoenix, AZ 85007
Posting Details:
Salary Range: $125,000 - $135,000 Grade: 30 Open Until Business Needs Are Met (First Review of Resumes 11/3/2025)
Job Summary Join the Arizona Department of Administration (ADOA), Arizona Strategic Enterprise Technology (ASET) Division, in a pivotal leadership role as the Director of Network Operations. This key position oversees the strategic and operational direction for the Arizona Network Program (AZNet), the State's comprehensive enterprise telecommunications and network infrastructure program managed by ADOA's Enterprise Infrastructure and Communications (EIC) unit. Managing services contacts, the Director will drive the reliable, secure, and efficient operation of the State’s entire network infrastructure—including WAN, LAN, Internet, VoIP, and collaboration tools—while fostering collaboration across State agencies, technology partners, and executive leadership.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across many agencies, employees participate in the State’s Remote Work Program and are able to work remotely in their homes, offices, and hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.
Job Duties
Lead and oversee statewide network operations, including all telecommunications services, network management, and infrastructure performance.
Manage strategic relationships with the State’s telecommunications service provider(s) and coordinate with Executive Branch agencies to ensure optimal service delivery.
Develop, implement, and enforce network operations policies, service standards, and governance frameworks in alignment with ADOA and EIC objectives.
Lead and mentor cross‑functional technical teams and project groups representing ADOA‑EIC, agencies, and managed service providers.
Develop business cases, budgets, and performance reports for network operations, capital investments, and modernization initiatives.
Lead special technology initiatives, pilots, or emerging infrastructure projects as directed by ADOA leadership.
Represent ADOA‑EIC and the AZNet program at interagency meetings, legislative sessions, and statewide forums.
Knowledge, Skills & Abilities (KSAs) Knowledge of:
Technology terms, concepts, and applications relevant to current and future state requirements to track contract compliance.
Contract management, performance measurements, and contract service agreements.
Principles and practices of State government, government management, and administrative processes.
Telecommunications equipment platforms—routers, switches, call center applications—from multiple vendors.
Management techniques and organizational processes.
Skills in:
Interpersonal – ability to communicate clearly in one‑on‑one and group settings with officials, managers, vendors, and the public.
Analytical – ability to develop tools and analyze contract compliance, formulate solutions, conduct research, and present data.
Communications (oral, written, graphic) – ability to write and speak concisely in reports, interviews, and presentations.
Ability to:
Balance, prioritize, and organize multiple tasks.
Work collaboratively across teams and organizations.
Synthesize feedback and adjust plans.
Build strong relationships inside and outside the organization.
Manage medium and large teams.
Evaluate emerging technologies.
Apply creative solutions to business problems.
Understand and anticipate needs and priorities of customers.
Direct, motivate, and lead team meetings.
Organize time effectively under pressure within budget constraints.
Negotiate with vendors and agencies for positive outcomes.
Selective Preference(s)
Bachelor’s or Master’s degree in Information Technology, Computer Science, Telecommunications, or related field.
10+ years of progressively responsible experience in enterprise network operations, telecommunications management, or IT infrastructure leadership.
Proven experience managing large‑scale managed services contracts, preferably in public sector or complex enterprise environments.
Strong background in IP networking, cybersecurity, VoIP, and cloud‑based communication solutions.
Demonstrated ability to manage vendor performance, SLAs, and multi‑agency operations.
Pre‑Employment Requirements
Background and reference check, including state and federal criminal records fingerprint check.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E‑Verify).
Benefits
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave – up to 12 weeks for newborn or adopted child (pilot program)
Health and dental insurance
Retirement plan
Life insurance and long‑term disability insurance
Optional short‑term disability, deferred compensation, and supplemental life insurance.
Remote work is a management option and not an entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program at the here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.
Retirement
Participation in ASRS Lifetime Benefit Pension Plan after 26 weeks of employment.
Contact Us
If you have any questions please feel free to contact Christopher Langseth at christopher.langseth@azdoa.gov for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
#J-18808-Ljbffr