Incident IQ
Job Description
Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance solutions, Human Resources service delivery, and more. Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies. Incident IQ is a dynamic, fast-growing company focusing on providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the IncidentIQ platform to manage and deliver mission-critical services.
Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.
Senior Graphic Designer Overview As we scale, we're looking for a Senior Graphic Designer to help shape and elevate the Incident IQ brand through compelling, strategic design. This role will bring creative concepts to life across digital and print channels, ensuring our brand identity is consistent, innovative, and aligned to the needs of K-12 audiences.
This senior-level individual contributor role is ideal for a designer who thrives on turning strategy into visuals, partnering with marketers and copywriters, and balancing hands‑on execution with brand stewardship. This position is hybrid‑preferred in our Atlanta office but offers flexibility for remote candidates.
Senior Graphic Designer Responsibilities Brand Stewardship
Evolve and enforce Incident IQ's brand guidelines to ensure consistency across all touchpoints
Build and maintain scalable brand systems, reusable templates, design patterns, and asset libraries for efficiency and consistency
Design for Digital & Print
Lead creative development, from concept to delivery, of a variety of marketing assets for campaigns, web, email, social, events, presentations, and print
Prepare files optimized for each channel's requirements (social vs. web vs. print)
Incorporate illustration, product imagery, and layout expertise into projects
Bring Strategy to Life
Translate marketing and product messaging into compelling visuals for brand visibility and business development
Assist in developing creative direction and building clear creative briefs in collaboration with the Creative Services Manager, Demand Gen team, and external partners
Apply audience‑centered design thinking, ensuring visuals resonate with target personas and stakeholders
Ability to translate complex campaign goals into cohesive, story‑driven visuals that reinforce key messaging across multiple touchpoints
Collaborate Across Teams
Partner with Demand Gen, Creative Services / Content, Product Marketing, Events, and Sales Enablement teams to align visual and verbal messaging
Coordinate and collaborate with freelance or agency partners to ensure brand consistency and quality, leading design reviews as needed
Provide clear communication and project updates to creative leadership and stakeholders
Stay Innovative
Keep up with design trends, tools, and technologies to keep creative work fresh and impactful
Leverage performance data and stakeholder feedback to continuously refine design approaches and maximize business impact
Senior Graphic Designer Requirements
5–8+ years of professional design experience in marketing, communications
Strong portfolio demonstrating expertise in both digital and print design
Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign)
Ability to balance creative vision with strategic goals, translating concepts into visuals that drive engagement
Strong understanding of platform‑specific design best practices (social, email, web, print)
Strong understanding of accessibility best practices (color contrast, typography, alternative formats) to ensure visuals are inclusive and ADA‑compliant
Excellent communication and collaboration skills — comfortable presenting design decisions and incorporating feedback
Highly organized, detail‑oriented, and able to manage multiple projects simultaneously
Familiarity with digital marketing environments, including accessibility, responsive design, and file optimization
Organized and proactive, with strong project management and collaboration skills
Senior Graphic Designer Nice to Have
Experience collaborating on or editing copy to ensure cohesive messaging, catering to each channel
Knowledge of other design tools, like Canva or Figma
Knowledge of AI‑assisted design tools, and how they can enhance workflows
Comfort analyzing campaign results to inform design improvements
Knowledge of web design best practices
Basic knowledge of designing for motion graphics or video
Experience in B2B SaaS or education technology marketing
What makes Incident IQ different
We facilitate whole‑person growth where employees can develop personally as well as professionally.
We offer an energetic and collaborative environment; everyone's opinion matters!
We produce software that empowers K‑12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
We provide excellent work / life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full‑time employees that includes medical, dental, vision, life insurance, 401k match, and paid‑time off (PTO).
Incident IQ is an Equal Opportunity Employer
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Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency. Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.
Senior Graphic Designer Overview As we scale, we're looking for a Senior Graphic Designer to help shape and elevate the Incident IQ brand through compelling, strategic design. This role will bring creative concepts to life across digital and print channels, ensuring our brand identity is consistent, innovative, and aligned to the needs of K-12 audiences.
This senior-level individual contributor role is ideal for a designer who thrives on turning strategy into visuals, partnering with marketers and copywriters, and balancing hands‑on execution with brand stewardship. This position is hybrid‑preferred in our Atlanta office but offers flexibility for remote candidates.
Senior Graphic Designer Responsibilities Brand Stewardship
Evolve and enforce Incident IQ's brand guidelines to ensure consistency across all touchpoints
Build and maintain scalable brand systems, reusable templates, design patterns, and asset libraries for efficiency and consistency
Design for Digital & Print
Lead creative development, from concept to delivery, of a variety of marketing assets for campaigns, web, email, social, events, presentations, and print
Prepare files optimized for each channel's requirements (social vs. web vs. print)
Incorporate illustration, product imagery, and layout expertise into projects
Bring Strategy to Life
Translate marketing and product messaging into compelling visuals for brand visibility and business development
Assist in developing creative direction and building clear creative briefs in collaboration with the Creative Services Manager, Demand Gen team, and external partners
Apply audience‑centered design thinking, ensuring visuals resonate with target personas and stakeholders
Ability to translate complex campaign goals into cohesive, story‑driven visuals that reinforce key messaging across multiple touchpoints
Collaborate Across Teams
Partner with Demand Gen, Creative Services / Content, Product Marketing, Events, and Sales Enablement teams to align visual and verbal messaging
Coordinate and collaborate with freelance or agency partners to ensure brand consistency and quality, leading design reviews as needed
Provide clear communication and project updates to creative leadership and stakeholders
Stay Innovative
Keep up with design trends, tools, and technologies to keep creative work fresh and impactful
Leverage performance data and stakeholder feedback to continuously refine design approaches and maximize business impact
Senior Graphic Designer Requirements
5–8+ years of professional design experience in marketing, communications
Strong portfolio demonstrating expertise in both digital and print design
Advanced proficiency in Adobe Creative Suite (Illustrator, Photoshop, InDesign)
Ability to balance creative vision with strategic goals, translating concepts into visuals that drive engagement
Strong understanding of platform‑specific design best practices (social, email, web, print)
Strong understanding of accessibility best practices (color contrast, typography, alternative formats) to ensure visuals are inclusive and ADA‑compliant
Excellent communication and collaboration skills — comfortable presenting design decisions and incorporating feedback
Highly organized, detail‑oriented, and able to manage multiple projects simultaneously
Familiarity with digital marketing environments, including accessibility, responsive design, and file optimization
Organized and proactive, with strong project management and collaboration skills
Senior Graphic Designer Nice to Have
Experience collaborating on or editing copy to ensure cohesive messaging, catering to each channel
Knowledge of other design tools, like Canva or Figma
Knowledge of AI‑assisted design tools, and how they can enhance workflows
Comfort analyzing campaign results to inform design improvements
Knowledge of web design best practices
Basic knowledge of designing for motion graphics or video
Experience in B2B SaaS or education technology marketing
What makes Incident IQ different
We facilitate whole‑person growth where employees can develop personally as well as professionally.
We offer an energetic and collaborative environment; everyone's opinion matters!
We produce software that empowers K‑12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE!
We provide excellent work / life balance. Two amazing offices - a Downtown Atlanta office location and one at Halcyon in Alpharetta!
Incident IQ offers a competitive salary based on experience with a benefits package for full‑time employees that includes medical, dental, vision, life insurance, 401k match, and paid‑time off (PTO).
Incident IQ is an Equal Opportunity Employer
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