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Senior Genesys Cloud Developer
As a Senior Genesys Cloud Developer, you will be responsible for the design, implementation, and support of the Genesys Cloud platform. Prior experience with natural language voice applications, chatbots, and various call center technology tools is a plus.
The ideal candidate will have extensive hands-on experience in configuring flows, call routing, API integrations, Data Tables/Actions, SMS, Dialer, and WFM, along with working knowledge of SIP and Genesys AppFoundry partners.
Previous experience with other CCaaS platforms such as Genesys Engage, Verint, and IP Soft (Amelia) is also advantageous. Experience working in an Agile development environment is preferred.
What You’ll Do
Be a subject matter expert on Genesys Cloud.
Enhance, support, and develop Genesys Cloud flows and call routing to increase contact center efficiency, reduce member handle time, and improve customer satisfaction.
Develop and automate chatbots, leveraging various AI technologies.
Develop and support Natural Language IVR systems.
Recommend modifications to the Genesys Cloud system to enhance the organization’s competitive position.
Identify opportunities and recommend solutions for system improvements.
What You’ll Need
5+ years of experience working with Genesys Cloud.
4+ years of call center experience and development, including AI technologies, API integrations (e.g., Mule API), chatbots, NLP, predictive analysis, and machine learning.
Advanced experience integrating Genesys Cloud with platforms like Salesforce.
Strong verbal and written communication skills, capable of explaining complex technical concepts in business terms.
Strong analytical and problem-solving skills.
#LI-LD1 Remarkable benefits: Health coverage for medical, dental, and vision. 401(K) savings plan with company match and Pension. Tuition assistance. PTO for community volunteer programs. Wellness program. Employee discounts on memberships, insurance, travel, entertainment, and services. Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees across 21 states, serving 17 million members. We value diversity and are committed to creating an inclusive environment where all employees can thrive. Since 1902, our organization has been dedicated to delivering legendary service and valuable products to our members. "Through dedicated employees, we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer
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#LI-LD1 Remarkable benefits: Health coverage for medical, dental, and vision. 401(K) savings plan with company match and Pension. Tuition assistance. PTO for community volunteer programs. Wellness program. Employee discounts on memberships, insurance, travel, entertainment, and services. Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees across 21 states, serving 17 million members. We value diversity and are committed to creating an inclusive environment where all employees can thrive. Since 1902, our organization has been dedicated to delivering legendary service and valuable products to our members. "Through dedicated employees, we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer
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