AAA - American Automobile Association
Senior Genesys Cloud Developer
AAA - American Automobile Association, Coppell, Texas, United States, 75019
Senior Genesys Cloud Developer
As a Senior Genesys Cloud Developer, you will be responsible for the design, implementation, and support of the Genesys Cloud platform. Prior experience with natural language voice applications, chatbots, and various call center technology tools is a plus.
The ideal candidate will bring extensive hands-on experience in configuring flows, call routing, API integrations, Data Tables/Actions, SMS, Dialer, and WFM, including working knowledge of SIP and Genesys AppFoundry partners.
You should have previous experience with other CCaaS platforms such as Genesys Engage, Verint, and IP Soft (Amelia). Experience working in an Agile development environment is also desirable.
What Youll Do
Be a subject matter expert on Genesys Cloud. Enhance, support, and develop Genesys Cloud flows and call routing to improve contact center efficiency, reduce member handle time, and increase customer satisfaction. Develop and automate chatbots using various AI technologies. Develop and support our Natural Language IVR. Recommend modifications to the Genesys Cloud system to enhance the organizations competitive position. Identify opportunities and propose solutions for system improvements. What Youll Need
5+ years of experience working with Genesys Cloud. 4+ years of call center experience and development, including AI technologies, API integrations (Mule API), chatbots, NLP, predictive analysis, and machine learning. Advanced experience integrating Genesys Cloud with platforms such as Salesforce. Strong verbal and written communication skills, capable of explaining complex technical concepts in business terms. Strong analytical and problem-solving skills. #LI-LD1 Remarkable Benefits
Health coverage for medical, dental, and vision. 401(K) saving plan with company match and pension. Tuition assistance. PTO for community volunteer programs. Wellness program. Employee discounts (membership, insurance, travel, entertainment, services, and more). Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees across 21 states serving 17 million members. We value diversity and are committed to creating an inclusive environment. Join us in delivering legendary service and benefits to our members. "Through dedicated employees, we proudly deliver legendary service and beneficial products that provide members peace of mind and value. AAA is an Equal Opportunity Employer. #J-18808-Ljbffr
Be a subject matter expert on Genesys Cloud. Enhance, support, and develop Genesys Cloud flows and call routing to improve contact center efficiency, reduce member handle time, and increase customer satisfaction. Develop and automate chatbots using various AI technologies. Develop and support our Natural Language IVR. Recommend modifications to the Genesys Cloud system to enhance the organizations competitive position. Identify opportunities and propose solutions for system improvements. What Youll Need
5+ years of experience working with Genesys Cloud. 4+ years of call center experience and development, including AI technologies, API integrations (Mule API), chatbots, NLP, predictive analysis, and machine learning. Advanced experience integrating Genesys Cloud with platforms such as Salesforce. Strong verbal and written communication skills, capable of explaining complex technical concepts in business terms. Strong analytical and problem-solving skills. #LI-LD1 Remarkable Benefits
Health coverage for medical, dental, and vision. 401(K) saving plan with company match and pension. Tuition assistance. PTO for community volunteer programs. Wellness program. Employee discounts (membership, insurance, travel, entertainment, services, and more). Auto Club Enterprises is the largest federation of AAA clubs in the nation, with 14,000 employees across 21 states serving 17 million members. We value diversity and are committed to creating an inclusive environment. Join us in delivering legendary service and benefits to our members. "Through dedicated employees, we proudly deliver legendary service and beneficial products that provide members peace of mind and value. AAA is an Equal Opportunity Employer. #J-18808-Ljbffr