AAA Auto Club Enterprises
Senior Genesys Cloud Developer
AAA Auto Club Enterprises, Costa Mesa, California, United States, 92626
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Senior Genesys Cloud Developer
role at
AAA Auto Club Enterprises .
What You’ll Do
You’ll be a subject matter expert on Genesys Cloud.
Enhancement, support and development of Genesys Cloud flows and call routing to increase contact center efficiency, reduce member handle time and increase customer satisfaction.
You’ll develop and automate chatbots, leveraging various AI technologies.
You’ll develop and support our Natural Language IVR.
You’ll recommend appropriate modifications to the Genesys Cloud system to positively impact on the Club’s competitive position.
You’ll identify opportunities and recommend solutions for improving the overall state of the system.
What You’ll Need
To thrive in this role, you have 5+ years of experience working on Genesys Cloud.
You have 4+ years of call center experience and development, AI technologies, API integrations (Mule API), Chatbots, NLP, Predictive Analysis and Machine Learning.
You have advanced experience in integrating Genesys Cloud with platforms such as Salesforce.
You have strong verbal and written communication skills, with an ability to express complex technical concepts in business terms.
You have strong analytical and problem‑solving skills.
Starting pay range: $129,400.00 – $172,000.00.
Benefits
Health coverage for medical, dental, vision.
401(k) saving plan with company match AND Pension.
Tuition assistance.
PTO for community volunteer programs.
Wellness program.
Employee discounts.
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long‑standing reputation since 1902, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.
AAA is an Equal Opportunity Employer.
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
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Senior Genesys Cloud Developer
role at
AAA Auto Club Enterprises .
What You’ll Do
You’ll be a subject matter expert on Genesys Cloud.
Enhancement, support and development of Genesys Cloud flows and call routing to increase contact center efficiency, reduce member handle time and increase customer satisfaction.
You’ll develop and automate chatbots, leveraging various AI technologies.
You’ll develop and support our Natural Language IVR.
You’ll recommend appropriate modifications to the Genesys Cloud system to positively impact on the Club’s competitive position.
You’ll identify opportunities and recommend solutions for improving the overall state of the system.
What You’ll Need
To thrive in this role, you have 5+ years of experience working on Genesys Cloud.
You have 4+ years of call center experience and development, AI technologies, API integrations (Mule API), Chatbots, NLP, Predictive Analysis and Machine Learning.
You have advanced experience in integrating Genesys Cloud with platforms such as Salesforce.
You have strong verbal and written communication skills, with an ability to express complex technical concepts in business terms.
You have strong analytical and problem‑solving skills.
Starting pay range: $129,400.00 – $172,000.00.
Benefits
Health coverage for medical, dental, vision.
401(k) saving plan with company match AND Pension.
Tuition assistance.
PTO for community volunteer programs.
Wellness program.
Employee discounts.
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long‑standing reputation since 1902, and constantly growing membership, we are seeking career‑minded, service‑driven professionals to join our team.
AAA is an Equal Opportunity Employer.
The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).
#J-18808-Ljbffr