Principal Tools Consultant - Customer Workflow / UX / UI

Job Description

Principal Tools Consultant - Customer Workflow / UX / UI

Location: Chicago, IL; Atlanta, GA; Houston, TX; Dallas, TX; New York, NY; Bridgewater, NJ or NJ near NY

Travel: 25% up to; but infrequently to begin with

Job Description:

The ServiceNow UX / UI Developer role involves developing and implementing exceptional user experiences within the ServiceNow platform. You will collaborate with lead Architects and team members to build user-centric experiences that promote growth and engagement of the ServiceNow user base. Responsibilities include:

• Developing Customer Workflow UX / UI requirements (Service Portal, Mobile App, CSM components)
• Participating in design workshops and reviews, including persona creation and taxonomy
• Defining technical requirements in ServiceNow
• Configuring UI layouts and UX / UI components, including controls, labels, and graphics for mobile and desktop platforms

Qualifications:

• Strong understanding of Web technologies: Java, JavaScript, Angular.js, React, HTML, CSS
• Experience designing portals and UX / UI on the ServiceNow platform for enterprise environments (e.g., Service Portal, Employee Center, Customer Service Portal)
• ServiceNow mobile app design experience is a plus
• Portal implementation skills within the ServiceNow ecosystem, including widget development and third-party library integration
• Proficiency with Bootstrap, responsive web design, and dynamic interfaces
• Experience with XML, HTML, JavaScript, Web Services, and SaaS environments
• Experience working within Agile / Scrum methodologies and understanding of the software testing lifecycle

Life at Capgemini:

We support your well-being through flexible work, healthcare, financial programs, paid time off, parental leave, family benefits, social programs, mentoring, and Employee Resource Groups.

About Capgemini:

Capgemini is a global leader in business and technology transformation, leveraging AI, cloud, data, and industry expertise to help organizations transition to a sustainable digital future. Trusted by clients worldwide, with over 55 years of heritage and €22.1 billion in revenue.