TEEMA
Job Title: Sr. Field Service Engineer Job ID: 79737 Location: Waltham, Masachusettes What you will be doing:
- Perform installations, maintenance, validations, and repairs while ensuring compliance with the company service standards and key performance indicators.
- Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades.
- Enhance account profitability through efficient service execution and by identifying revenue opportunities such as billable work, consumables, and service leads.
- Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory.
- Enhance the company's product quality by proactively reporting improvement opportunities via the quality notification process.
- Attend higher level certification through participation in company sponsored training & development offerings
- Train and mentor fellow CSEs on best practices for service operations
- Cross trained in multiple discipline product line support
- Complete all administrative tasks, including but not limited to time reporting and assigned training.
- Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
- BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 5 years direct experience with repair of laboratory equipment OR
- Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or related discipline including military experience plus 7 years direct experience with repair of laboratory equipment OR
- High School Diploma plus 10+ years direct experience with repair of laboratory equipment
- Ability to travel by air, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer base typically up to 50% of the time. (Car, laptop, and phone are company provided).