Vice President, Customer Success
About the Company
Ambitious provider of white-labeled marketing apps
Industry
Internet
Type
Privately Held, Private Equity-backed
Founded
2018
Employees
1001-5000
Categories
- Information Technology & Services
- Software
- Publishers
- Information
- Publishing
- Computer Programming
- Advertising
- CRM
- E-Commerce Platforms
- Marketing
- Professional Services
- Computers
- Technology
Specialties
- saas
- marketing
- advertising
- and crm
About the Role
The Company is in search of a VP of Customer Success to spearhead its global post-sales strategy. The successful candidate will be responsible for the implementation, adoption, retention, and overall customer experience on a worldwide scale. This executive role demands a strategic leader with a proven track record in building and scaling Customer Success organizations, particularly in the context of high-growth SaaS environments. The VP will be tasked with driving the transformation of the customer journey, leading a large global team, and ensuring that the Customer Success strategy is in line with the company's growth, retention, and NRR goals. Key responsibilities for the VP of Customer Success at the company include leading and evolving the customer success strategy, serving as a key member of the senior leadership team, and acting as the global voice of the customer. The role also involves architecting a scalable organizational design, building and scaling functions focused on adoption and retention, and developing future leaders within the post-sales organization. The ideal candidate will have over 12 years of experience in B2B SaaS customer success, with a strong background in 1:many onboarding models and digital adoption programs. They should be adept at leveraging data and customer insights to drive strategy and be passionate about building high-performing, distributed teams in a remote-first, global setting.
Hiring Manager Title
Co-Founder
Travel Percent
Less than 10%
Functions
- Sales/Revenue
- Account Management/Optimization