PBX Phone Operator Role

Deliver exceptional service to our guests from initial contact until their departure. As a key member of our Guest Services team, you will be responsible for providing personalized support and ensuring seamless experiences.

Key Responsibilities:

• Answer phones and assist guests with pre-arrival needs
• Provide great service to our guests in-house with questions and ensure their needs are met and exceeded
• Assist cast members and non-guests with any questions or requests

Requirements:

• Maintain a pleasant, engaging, and positive demeanor while answering phone inquiries
• High guest service expectations, initiative, and ability to hold a conversation with a guest
• Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
• Requires high attention to detail and exceptional listening skills
• Must have schedule flexibility
• Must be knowledgeable about Resort offerings, Hawaiian islands knowledge, and surrounding area knowledge

Benefits:

• Competitive Hourly Rate: 34.04/Hour
• Flexibility: Must have schedule flexibility

By joining our team, you will have the opportunity to grow and develop your skills in a dynamic and supportive environment.