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Middesk

Director of Solutions Engineering (San Francisco)

Middesk, San Francisco

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About Middesk
Middesk makes it easier for businesses to work together. Since 2018, weve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.

About Middesk
Middesk makes it easier for businesses to work together. Since 2018, weve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.
Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List and cited as an industry leader in business verification by digital identity strategy firm, Liminal.
The Role:
Were looking for a Director of Solutions Engineering to lead and scale a high-impact function that is core to Middesks growth strategy. In this role, youll work cross-functionally with Sales, Product, and Account Management to shape our pre-sales motion, reduce time-to-value from implementation, and ensure customers are set up for long-term success.
While this is a Director-level position, we operate in a high-growth, execution-driven environmentso were looking for someone who thrives as both a strategic leader and hands-on contributor. You should be energized by building systems that scale, while actively supporting critical deals, leading POCs, and setting the standard for technical excellence.
This is an exciting opportunity to build the foundation of a high-growth team and shape the future of how customers experience Middesk.
What Youll Do:

  • Own and scale the Solutions Engineering function define the strategy, build the team, and drive technical pre-sales excellence
  • Partner with Sales to deeply understand customer pain points and deliver compelling, tailored solutions that demonstrate the value of Middesks platform
  • Accelerate time-to-value by reducing implementation friction, optimizing onboarding workflows, and building scalable approaches to customer launches
  • Lead and develop a high-performing team hire, coach, and retain Solutions Engineers who thrive in a fast-paced environment and embody Middesks values
  • Drive execution of POCs and demos create repeatable frameworks, build internal tools and demo environments, and support high-stakes opportunities directly
  • Develop internal and external enablement assets, including documentation, solution architectures, and reusable technical content
  • Collaborate cross-functionally with Product, Engineering, and Account Management to ensure customer needs are reflected in our product roadmap and support strategy
What We're Looking For:
  • 10+ years in Solutions Engineering, Sales Engineering, or Technical Consulting roles, including 5+ years in a strategic leadership role
  • Proven ability to build, manage, and scale high-performing teamsyouve laid the foundation before and know how to operationalize for growth
  • Deep experience in data-focused B2B SaaS products, especially those with API-first integrations and technical stakeholder workflows
  • Domain expertise in data infrastructure, identity verification, fintech, or KYC/KYB
  • Skilled at casting vision and building strategyyou define what great looks like, communicate it clearly, and align cross-functional teams to execute
  • Comfortable acting as both a strategic leader and hands-on contributorable to guide team priorities while jumping in to lead POCs or key technical conversations
  • Technically fluent in APIs, data workflows, and SQLequipped to build trust with both engineering teams and customer executives
  • A builder at heartmotivated by the opportunity to create repeatable systems, scalable processes, and team-wide enablement from the ground up
Nice to Have:
  • Familiarity with KYB, KYC, AML, or onboarding flows in regulated industries
  • Background working with usage-based or consumption pricing models

Seniority level

  • Seniority level

    Mid-Senior level

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Engineering and Information Technology
  • Industries

    Technology, Information and Internet

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