Who is Recruiting from Scratch :
Recruiting from Scratch is a talent firm that focuses on placing the best candidate for our clients.
Support Engineer
Location: San Francisco (New York or remote possible for exceptional candidates)
Company Stage of Funding: Series A
Office Type: Hybrid (3+ days in office, 2 days flexible)
Salary: $125,000 - $175,000 + Competitive Equity
Company Description
Our client is revolutionizing human-computer interaction through cutting-edge AI technology. With a team of 30 including some of the world's top AI researchers, they're building the human layer of AI to make interactions as natural as face-to-face communication. Their pioneering research in multi-modal AI models powers everything from text-to-video AI avatars to real-time conversational experiences across healthcare, recruiting, sales, and education. Backed by $18M in funding, they're positioned at the frontier of AI innovation.
What You Will Do
- Work directly with the company co-founder to unblock builders and solve complex technical challenges
- Support both self-serve developers and enterprise customers with API integration and scaling
- Debug cutting-edge AI technology implementations and provide technical solutions
- Balance speed and quality in your problem-solving approach
- Translate complex technical issues into clear, actionable explanations for diverse audiences
- Help shape the future of AI-human interaction by ensuring customer success
Ideal Candidate Background
- 4+ years of experience building, deploying, and debugging end-to-end applications
- Strong development experience with APIs, webhooks, and complex technical integrations
- Comfortable working in JavaScript/TypeScript, Python, or similar languages
- Experience working on technical or developer-focused products
- Proven track record in venture-backed early-stage startups, ideally in frontier tech
- Customer-obsessed mindset with a passion for solving problems quickly and effectively
Preferred Qualifications
- Experience with AI/ML models or video processing APIs
- Background in high-growth stage companies (Series A/B)
- Experience working with diverse audiences including developers, founders, and enterprise buyers
- Passion for building from scratch rather than optimization
Compensation and Benefits
- Competitive salary range: $125,000 - $175,000
- Equity package proportional to experience and impact
- Opportunity to work with world-class AI researchers and cutting-edge technology
- Visa sponsorship available for qualified candidates
- Modern office in San Francisco's vibrant Mission District