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Intuit

Director, Intuit Academy (San Diego)

Intuit, San Diego

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Overview
Intuit Academy is building the future of expert developmentat scale to deliver on Intuits strategy of an AI-driven Expert Platform. As Director, Intuit Academy, you will lead the strategy, design, and execution of a hybrid ed-tech platform that serves a dual mission:

  • Empowering every one of our 50,000+ global experts to be their absolute best.
  • Growing an organic, high-performing pipeline of future experts, including from our prosperity hubs, to fuel the expansion of our live services.
Overview
Intuit Academy is building the future of expert developmentat scale to deliver on Intuits strategy of an AI-driven Expert Platform. As Director, Intuit Academy, you will lead the strategy, design, and execution of a hybrid ed-tech platform that serves a dual mission:
  • Empowering every one of our 50,000+ global experts to be their absolute best.
  • Growing an organic, high-performing pipeline of future experts, including from our prosperity hubs, to fuel the expansion of our live services.
This role sits at the intersection of learning innovation, AI enablement, product leadership, and talent transformation. Youll lead a global team of strategists, designers, and content creatorsworking cross-functionally across Product, Service Delivery, Engineering, Analytics, and Talent to build a platform that personalizes learning, accelerates readiness, and delivers measurable business impact. This isnt just a jobits meaningful work that creates opportunity, careers, and customer delight.
What you'll bring
  • 10+ years in learning strategy, ed-tech, product enablement, or workforce transformation
  • Proven success leading large, cross-functional teams through change and innovation
  • Experience designing or scaling learning platforms powered by AI, adaptive technology, or advanced content tools
  • Deep understanding of skills-based development models, workforce enablement, and performance consulting
  • Strategic thinking with strong operational chopsable to zoom out to vision and zoom in to roadmap execution
  • Exceptional stakeholder management and executive communication skills
  • Passion for driving inclusive, meaningful work that unlocks career mobility and customer impact
How you will lead
  • Set the vision and execution strategy for Intuit Academy as a global learning platform and pipeline enginealigning with enterprise growth goals and the future of work.
  • Lead a team of 30+ FTEs and 3040 contractors across product, content design, strategic learning consulting, innovation, and operations, driving scale and impact across multiple business units (e.g., TurboTax, ProTax, QuickBooks, Mailchimp).
  • Partner cross-functionally with Product Management, Engineering, Service Delivery, Data & Analytics, and Talent to deliver seamless, personalized learning journeys tied to real-world outcomes.
  • Drive the evolution of a skills-based organizationoperationalizing taxonomy, proficiency standards, and adaptive assessments across roles and domains.
  • Build and scale an AI-powered learning infrastructure, leveraging tools like Synthesia, 7Taps, Docebo, WhatFix, and Glider to drive speed, relevance, and accessibility of learning experiences.
  • Optimize and grow the learner-to-hire funnel of our Intuit Academy property, improving conversion and engagement across a fully revamped digital experience with increasing automation and intelligence.
  • Oversee the transformation of content development operations, including managed service provider strategy and integration with performance-focused product training teams.
  • Own delivery of key business outcomes such as Speed to Proficiency (StP), learner conversion, expert ramp, retention, and service quality metrics (e.g., tNPS, AHT, DIR).

Seniority level

  • Seniority level

    Director

Employment type

  • Employment type

    Full-time

Job function

  • Job function

    Other

  • Industries

    Software Development

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