Ultimate Auto Glass and Electronics
Customer Service Representative
Ultimate Auto Glass and Electronics, San Antonio, Texas, United States, 78208
Customer Service Representative
ESSENTIAL RESPONSIBLITIES/JOB FUNCTION
-Other duties may be assigned as necessary. Log into soft phone system during shift to assist with all inbound phone calls. Field inbound phone calls from glass team and customers to run payments instantly and assist in any work order changes needed before processing payments Manage inbound emails timely and respond with accuracy and timeliness, for multiple shared inboxes. Invoice open workorders throughout the day via point of sale system. Work with sales and technicians team to wrap up missing workorder data to complete the invoicing process. Connect Post Scan reports with invoices in GTS. Quality check workorders for accuracy prior to invoicing. Maintain open communication with teammates through teams. SKILLS/REQUIREMENTS
Auto Glass administration experience preferred but not required. The hours for this role may vary daily depending on workload. You must have flexibility to work as needed. (This is a full-time job, 40 hours minimum) Month-end will require increased demand and extended hours to close out all markets. Working knowledge of Auto Glass Point of sales system GTS, Lynx Services, SGC, Misc. Third-party administrators, and Teams management systems. Advanced skills in Microsoft Office, including Word, Excel, and Outlook. Ability to write routine reports and correspondence. Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately. BEHAVIORS/COMPETENCIES
Integrity
Respect and accountability at every level and every interaction. Do the right thing on time every time.
Customer Service
Provide the highest level of customer service while building customer satisfaction and retention.
Innovation
Develops and displays innovative approaches and ideas to our business.
Teamwork
Contributes to building a positive team spirit. Works Collaboratively with all departments. Supports everyone's efforts to succeed.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Continually required to sit. Frequently required to use hands and fingers for computer work Continually required to talk or hear/listen. Quiet working environment Must have high speed internet access to qualify to work from home. The company will subsidize this expense. Must be able to pass a background and drug screening.
General Sign Off
This job description should not be considered to imply that these requirements are the exclusive standards of the position. Associates are expected to follow any other instructions and perform any other related duties as may be required by the manager.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
ESSENTIAL RESPONSIBLITIES/JOB FUNCTION
-Other duties may be assigned as necessary. Log into soft phone system during shift to assist with all inbound phone calls. Field inbound phone calls from glass team and customers to run payments instantly and assist in any work order changes needed before processing payments Manage inbound emails timely and respond with accuracy and timeliness, for multiple shared inboxes. Invoice open workorders throughout the day via point of sale system. Work with sales and technicians team to wrap up missing workorder data to complete the invoicing process. Connect Post Scan reports with invoices in GTS. Quality check workorders for accuracy prior to invoicing. Maintain open communication with teammates through teams. SKILLS/REQUIREMENTS
Auto Glass administration experience preferred but not required. The hours for this role may vary daily depending on workload. You must have flexibility to work as needed. (This is a full-time job, 40 hours minimum) Month-end will require increased demand and extended hours to close out all markets. Working knowledge of Auto Glass Point of sales system GTS, Lynx Services, SGC, Misc. Third-party administrators, and Teams management systems. Advanced skills in Microsoft Office, including Word, Excel, and Outlook. Ability to write routine reports and correspondence. Ability to work beyond normal business hours to ensure all job description responsibilities are met timely and accurately. BEHAVIORS/COMPETENCIES
Integrity
Respect and accountability at every level and every interaction. Do the right thing on time every time.
Customer Service
Provide the highest level of customer service while building customer satisfaction and retention.
Innovation
Develops and displays innovative approaches and ideas to our business.
Teamwork
Contributes to building a positive team spirit. Works Collaboratively with all departments. Supports everyone's efforts to succeed.
PHYSICAL DEMANDS & WORK ENVIRONMENT
Continually required to sit. Frequently required to use hands and fingers for computer work Continually required to talk or hear/listen. Quiet working environment Must have high speed internet access to qualify to work from home. The company will subsidize this expense. Must be able to pass a background and drug screening.
General Sign Off
This job description should not be considered to imply that these requirements are the exclusive standards of the position. Associates are expected to follow any other instructions and perform any other related duties as may be required by the manager.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.